Solved

Double emails on Black Berry

Posted on 2011-03-16
7
448 Views
Last Modified: 2012-05-11
my some of the users are getting Double emails on Black Berry please suggest.
0
Comment
  • 3
  • 2
  • 2
7 Comments
 
LVL 7

Expert Comment

by:waleeda
ID: 35145214
check may be they have configured two rules and alert from the outlook on the mailbox level
0
 

Author Comment

by:Yogesh_Exchange_Expert
ID: 35146020
i have checked this already
0
 
LVL 7

Accepted Solution

by:
waleeda earned 500 total points
ID: 35146040
0
Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

 
LVL 14

Expert Comment

by:Mike Sullivan
ID: 35146172
Do they have a BIS account that is synchronising via OWA? Is it all emails?

Also, following up on waleeda, there could be a forwarding rule in Outlook or there could be a secondary recipient set up on the server side to forward emails to an external address.

Try checking the service books on the handset and looking for multiple CICAL entries which would point to multiple email addresses active on the handset.
0
 

Author Comment

by:Yogesh_Exchange_Expert
ID: 35146263
No. Synching from OWA.
No forwarding
No Rules
No Double Entries found in SB.
0
 
LVL 7

Expert Comment

by:waleeda
ID: 35146278
did you try to replace the BB device with another one? or do reactivation again on the same device?
0
 
LVL 14

Expert Comment

by:Mike Sullivan
ID: 35146282
Are the emails duplicated in the mailbox as well as the BlackBerry?

Open each of the emails, scroll to the top and look at the 'Received Using' entry. Let us know what you see there.
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

I felt secure communicating on the BBM... Till some time back!! It was probably the fact that the BBM messages do not travel over the internet was making me feel 'secure' about it, or was it the fact that BBM only works on a BlackBerry Devices a…
A little while ago I had a need to reinstall a Blackberry Enterprise server in order to fix a particular problem.  As I did not know the existing certificate password I entered a new one which resulted in the Administration page displaying that it "…
This Micro Tutorial will give you a basic overview how to record your screen with Microsoft Expression Encoder. This program is still free and open for the public to download. This will be demonstrated using Microsoft Expression Encoder 4.
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now