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Black screen but the mouse still moving in windows 2008 standard edition

Posted on 2011-03-16
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Last Modified: 2012-05-11
Our 2008 file server started to act weird as users were unable to connect to shares.  I tried to restart the lanmanserver service, but it didn't stop in the first place, and kept on reporting "stopping" as its status.  I Restarted the server in hope that this problem would be solved. All what I got is a black screen but the mouse cursor can be moved. This also apply if I run windows in safe mode
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Question by:hammam_diab
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11 Comments
 
LVL 10

Expert Comment

by:Muzafar Momin
ID: 35146896
os is gone bad do the new installation
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LVL 1

Author Comment

by:hammam_diab
ID: 35153945
well, I am keeping this as a last resort
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LVL 1

Expert Comment

by:fswilliams
ID: 35156725
press ctrl + alt + esc. in task manager run "explorer.exe"

troubleshoot in windows eventvwr etc what the issue is or repair install with a cd/dvd
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Author Comment

by:hammam_diab
ID: 35173966
the task manager won't start at all.  Is there a way to view the events log offline, that is if I booted from a repair cd?
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Expert Comment

by:fswilliams
ID: 35175323
can you connect to eventvwr from a remote PC - or powershell youway on, get-eventlog -s servername etc to find out what is failing?

can you connect to services on pc remotely through computer manager and start server service, workstation service etc to see if this works?

can you stop any apps etc / services via this or taskkill -s servername to see if it will then respond?

Can you rdp on to the server remotely or is the error purely on the console?

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LVL 1

Author Comment

by:hammam_diab
ID: 35178552
no, it says RPC server not found
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Accepted Solution

by:
hammam_diab earned 0 total points
ID: 35273961
I was so desperate, that I reinstalled the whole thing from scratch
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Author Closing Comment

by:hammam_diab
ID: 35312692
That was the last resort
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LVL 10

Expert Comment

by:Muzafar Momin
ID: 35313678
same what i had suggested  ID:35146896
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LVL 1

Expert Comment

by:fswilliams
ID: 35313701
as i said - repair from install media...

no need for rebuild?
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LVL 1

Author Comment

by:hammam_diab
ID: 35321442
fswilliams, you cannot repair, only new reinstallation
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