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Black screen but the mouse still moving in windows 2008 standard edition

Our 2008 file server started to act weird as users were unable to connect to shares. I tried to restart the lanmanserver service, but it didn't stop in the first place, and kept on reporting "stopping" as its status. I Restarted the server in hope that this problem would be solved. All what I got is a black screen but the mouse cursor can be moved. This also apply if I run windows in safe mode

Muzafar Momin

os is gone bad do the new installation

hammam_diab

ASKER

well, I am keeping this as a last resort

fswilliams

press ctrl + alt + esc. in task manager run "explorer.exe"

troubleshoot in windows eventvwr etc what the issue is or repair install with a cd/dvd

hammam_diab

ASKER

the task manager won't start at all. Is there a way to view the events log offline, that is if I booted from a repair cd?

fswilliams

can you connect to eventvwr from a remote PC - or powershell youway on, get-eventlog -s servername etc to find out what is failing?

can you connect to services on pc remotely through computer manager and start server service, workstation service etc to see if this works?

can you stop any apps etc / services via this or taskkill -s servername to see if it will then respond?

Can you rdp on to the server remotely or is the error purely on the console?

hammam_diab

ASKER

no, it says RPC server not found

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hammam_diab

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hammam_diab

ASKER

That was the last resort