Solved

Mac Outlook 2011 connecting from another city

Posted on 2011-03-16
5
727 Views
Last Modified: 2012-06-21
A person in the office is using a mac and using outlook 2011 to connect and get her e-mails from exchange server 2007.  However she is having difficulty at her conference connecting.  She says she is getting the following message:

An operation on the server timed out. The server may be down, overloaded, or there may be too much net traffic.

However I am using outlook 2011 on my mac and I have not experienced this issue.  Is it just maybe there is too much traffic on the network where she is at?
0
Comment
Question by:iFrog
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 8

Expert Comment

by:Nivlesh
ID: 35147239
Is the conference in your network? If not then how is she connecting to your network?
0
 

Author Comment

by:iFrog
ID: 35149886
No it's not. Outlook 2011 uses EWS so a VPN is not necessary.
0
 
LVL 8

Accepted Solution

by:
Nivlesh earned 250 total points
ID: 35152260
Have you checked to ensure the ews site is working? Normally checking to ensure the web app shpuld be sufficient. Https://outsidedomain/owa. Also she should check the web app from her laptop as well to ensure she has connectivity to your server and that there is nothing blockin from her  side
0
 

Author Closing Comment

by:iFrog
ID: 35188883
It was blocked by the location they were at
0
 
LVL 8

Expert Comment

by:Nivlesh
ID: 35194653
check with the admin on the other location to see if it can be unblocked if the user is frequenting their office alot. Or maybe she could just check her emails on her smartphone. I guess at least now you know what the issue was.

All the best.
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
outlook 365 3 59
exchange , email 8 41
Outlook Outbox Messages in Exchange 4 26
Exchange 2010 permissions issue 8 27
Find out what you should include to make the best professional email signature for your organization.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question