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Outlook 2007 contents of inbox disappearing

Posted on 2011-03-16
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Last Modified: 2012-05-11
The contents of a user's inbox keeps disappearing.  She can get them back by sending herself a message but I'd like to stop them disappearing in the first place.

I've already done the following:

1. Reset all the views
2. Created a new mail profile for her
3. Switched off all rules.
4. Followed http://support.microsoft.com/kb/287577

Any other things to try ?

Many thanks

rs256
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Question by:rs256
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Expert Comment

by:Postmaster
ID: 35153535
Check if another PC gets any use.
I have seen this happen when one PC is setup correctly, but another is set with a profile configured to "deliver to PST" - usually caused by Wizard profile create and a mis-spelt server name.

Each time the bad PC is used, the inbox content is pulled off the Exchange server.

Also check Auto Archive settings on the folder.
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Accepted Solution

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rs256 earned 0 total points
ID: 35155258
Thanks for that

I've just managed to sort it out using the /cleanviews command line parameter from this page

http://office.microsoft.com/en-us/outlook-help/command-line-switches-for-microsoft-office-outlook-2007-HP001218589.aspx

thanks for the help, I'll close the question.
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