• Status: Solved
  • Priority: Medium
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Outlook 2007 contents of inbox disappearing

The contents of a user's inbox keeps disappearing.  She can get them back by sending herself a message but I'd like to stop them disappearing in the first place.

I've already done the following:

1. Reset all the views
2. Created a new mail profile for her
3. Switched off all rules.
4. Followed http://support.microsoft.com/kb/287577

Any other things to try ?

Many thanks

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1 Solution
Check if another PC gets any use.
I have seen this happen when one PC is setup correctly, but another is set with a profile configured to "deliver to PST" - usually caused by Wizard profile create and a mis-spelt server name.

Each time the bad PC is used, the inbox content is pulled off the Exchange server.

Also check Auto Archive settings on the folder.
rs256Author Commented:
Thanks for that

I've just managed to sort it out using the /cleanviews command line parameter from this page


thanks for the help, I'll close the question.
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