Symantec Endpoint Security Issue

Posted on 2011-03-16
Medium Priority
Last Modified: 2013-12-09
hello all. I am running symantec endpoint protection v. 11. Everything has been wiorking fine and then sometime after 2/24 I stopped getting my AV updates.  In the Symantec End Point Protection manager it shows the last def. was on 2/24. and my definations are out of date. When I click on the "fix button" to pull down the updates I get an error in my Windows system logs stating The update cannot be started because the content sources cannot be accessed. Fix the errors and try the update again.

Context: Application 'Search', Catalog 'index file on the search server Search'

Anyone know how I should go about fixing this?
Question by:tx_it_guy

Expert Comment

ID: 35148495
I would go back to the server and check it.  Are all of the Symantec services on the server running?  Verify that your hard drive is not full and try restarting the server if you have not done so.

Accepted Solution

bluepig earned 2000 total points
ID: 35148502
First, check to see if the workstation is infected. Do an online scan. If it comes up clean, uninstall, reboot and reinstall Symantec.
LVL 31

Expert Comment

by:Thomas Zucker-Scharff
ID: 35148814
Bluepig is probably correct.  Many infections target Symantec and other anti-malware apps.  Scan your system using an online scanner like sophos' ( http://www.sophos.com/products/free-tools/sophos-threat-detection-test.html ) or ESET's ( http://www.eset.com/us/online-scanner ).  Also try scanning with MalwareBytes AntiMalware ( http://majorgeeks.com/download.php?det=5756 ).

Get rid of anything you can, then remove and reinstall SEP.
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35148900
Manually download the latest definitions from the symantec website and install them manually.  I have seen this happen many times and it could be down to a corrupt liveupdate session.

Manually downloading the definitions has always fixed it for me.


Featured Post

SMB Security Just Got a Layer Stronger

WatchGuard acquires Percipient Networks to extend protection to the DNS layer, further increasing the value of Total Security Suite.  Learn more about what this means for you and how you can improve your security with WatchGuard today!

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Encryption for Business Encryption (https://en.wikipedia.org/wiki/Encryption) ensures the safety of our data when sending emails. In most cases, to read an encrypted email you must enter a secret key that will enable you to decrypt the email. T…
If you are like me and like multiple layers of protection, read on!
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

597 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question