Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Symantec Endpoint Security Issue

Posted on 2011-03-16
4
666 Views
Last Modified: 2013-12-09
hello all. I am running symantec endpoint protection v. 11. Everything has been wiorking fine and then sometime after 2/24 I stopped getting my AV updates.  In the Symantec End Point Protection manager it shows the last def. was on 2/24. and my definations are out of date. When I click on the "fix button" to pull down the updates I get an error in my Windows system logs stating The update cannot be started because the content sources cannot be accessed. Fix the errors and try the update again.

Context: Application 'Search', Catalog 'index file on the search server Search'

Anyone know how I should go about fixing this?
0
Comment
Question by:tx_it_guy
4 Comments
 
LVL 6

Expert Comment

by:nettek0300
ID: 35148495
I would go back to the server and check it.  Are all of the Symantec services on the server running?  Verify that your hard drive is not full and try restarting the server if you have not done so.
0
 
LVL 6

Accepted Solution

by:
bluepig earned 500 total points
ID: 35148502
First, check to see if the workstation is infected. Do an online scan. If it comes up clean, uninstall, reboot and reinstall Symantec.
0
 
LVL 27

Expert Comment

by:Thomas Zucker-Scharff
ID: 35148814
Bluepig is probably correct.  Many infections target Symantec and other anti-malware apps.  Scan your system using an online scanner like sophos' ( http://www.sophos.com/products/free-tools/sophos-threat-detection-test.html ) or ESET's ( http://www.eset.com/us/online-scanner ).  Also try scanning with MalwareBytes AntiMalware ( http://majorgeeks.com/download.php?det=5756 ).

Get rid of anything you can, then remove and reinstall SEP.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35148900
Manually download the latest definitions from the symantec website and install them manually.  I have seen this happen many times and it could be down to a corrupt liveupdate session.

Manually downloading the definitions has always fixed it for me.

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=savce
0

Featured Post

Free Tool: Postgres Monitoring System

A PHP and Perl based system to collect and display usage statistics from PostgreSQL databases.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Windows 10 4 71
Barracuda antispam 6 87
SPAM and Ransomware and Backup 11 120
Exchange spam control - administration only 4 21
These are on the increase and getting more common these days. Users who use the Google search engine may complain of having their search redirected to unwanted sites, regardless of what browser is used. This happens when the system is infected with…
For those of you actively in the Malware fightling business, we now have available an amazing new tool in the malware wars (first recommended to me by rpggamergirl (http://www.experts-exchange.com/M_3598771.html), the Zone Advisor for the Virus and …
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question