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WordPress Help

Posted on 2011-03-16
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Last Modified: 2012-05-11

 I was working on wordpress and unfortunately I got some bad advice from a thread and need to get wordpress back up and running as quickly as possible. I had installed  plug in to do backups and it called to change the chmod permissions in the main "wp-content" folder. I changed file permissions to 755 but also the recursive into sub directories was checked. Now nothing comes up when I go to the URL? Luckily I have a full back up of both the website and SQL databse, I have reinstalled the files but I still get a blank page? Where do I go from here?

http://www.finalroof.com
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Question by:fadercreep
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Expert Comment

by:CarlsbergFTW
ID: 35148293
More specific details please. Plugin used, exact steps you followed to create the damage. files you've been working with. Also post .htaccess code.

The more specific details the better, since you only posted general issues that can be created in MANY  ways
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Expert Comment

by:mmarketing
ID: 35148298
Did you put back the .htaccess as well? Often gets forgotten during backups
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Author Comment

by:fadercreep
ID: 35148376
Plug Installed: backupwordpress

Our wp root directory is: metal-roofing

after following instructions, I went to "wp-content" folder and changed permissions to 755 and selected recursive into subdirectories

I did not make a back up of the .htaccess file, however it is outside of the root wp folder so I don;t think anything was changed that way.  

I have all web files and SQL database and I am able to log into the wordpress admin. The plug-ins are missing and I have no front page to view when I go to URL www.finalroof.com
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Expert Comment

by:mmarketing
ID: 35148452
Are you sure everything is back in place? Css isn't showing either. http://www.finalroof.com/wp-content/themes/metal-roofing/style.css shows a blank page. Having it set to 755 should let it show.

Is the right theme selected? in WP-admin part?
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Author Comment

by:fadercreep
ID: 35148468
Just tried to upgrade wordpress and no luck there either... this is the error I got back.

file: /public_html/metal-roofing/wp-content/upgrade/wordpress-3.tmp/wordpress/wp-trackback.php
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Author Comment

by:fadercreep
ID: 35148482
Let me check if that were the css file is located....I will let you know and check the wp-admin
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Author Comment

by:fadercreep
ID: 35148493
ok here we go....

The active theme is broken. Reverting to the default theme.

Warning: array_keys() [function.array-keys]: The first argument should be an array in /home/finalroo/public_html/metal-roofing/wp-includes/theme.php on line 477

Warning: uksort() [function.uksort]: The argument should be an array in /home/finalroo/public_html/metal-roofing/wp-admin/themes.php on line 65

Warning: array_slice() expects parameter 1 to be array, boolean given in /home/finalroo/public_html/metal-roofing/wp-admin/themes.php on line 86
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Author Comment

by:fadercreep
ID: 35148608
Also all of my plug-ins have been disabled?

The plugin 2011030849948-2taf_social_widget.php has been deactivated due to an error: Plugin file does not exist.

although the plugins are in the proper directory.
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Author Comment

by:fadercreep
ID: 35148763
Here is what is in the htaccess file....

# BEGIN WordPress
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress
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Expert Comment

by:mmarketing
ID: 35148779
Really looks like your all you files are not showing. Images don't appear neather; http://www.finalroof.com/metal-roofing/wp-content/themes/wp-framework/library/media/images/iphone.png

PS CSS file location was wrong in earlier post. Should be; http://www.finalroof.com/metal-roofing/wp-content/themes/wp-framework/style.css

See if you when do a refresh in your FTP program if the files are still there. The Iphone.png should be showing despite any database setting what so ever.  
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Author Comment

by:fadercreep
ID: 35149005
Working on back-up re install right now. Thanks for your help. I have deleted the entire old wp-site and am just re-uploading the files now. Hopefully should fix the problem. I will make sure to do a FTP refresh. Stick with me! I need to get this up ASAP, thanks for your help again.
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Expert Comment

by:mmarketing
ID: 35149049
Okay staying right here :-)
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Author Comment

by:fadercreep
ID: 35149240
ok, the website is back on the front page but it has reverted back to the original template? Although at a certain point I noticed that the FTP no longer allowed updates to the server. I got these sorts of errors.

553 Can't open that file: No such file or directory
Error:      Critical file transfer error
Status:      Starting upload of C:\Users\Double AA\Desktop\Multi-Media\www.finalroof.com\metal-roofing\wp-includes\js\tinymce\themes\advanced\skins\o2k7\ui.css
Command:      CWD /public_html/metal-roofing/wp-includes/js/tinymce/themes/advanced/skins/o2k7
Response:      550 Can't check for file existence
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Expert Comment

by:mmarketing
ID: 35149296
Did you make any changes outside the theme folder? What kind of FTP program are you using?
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Expert Comment

by:mmarketing
ID: 35149337
Now it seems broken again. Do have the original files backed up? Maybe a good Idea to check with your hoster if he can supply you a backup if not.
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Author Comment

by:fadercreep
ID: 35149617
yup, talking with him now... it seems that when I try and upload the entire back up we exceed our bandwidth restrictions. All files combined are 2045 and Filezilla stops short at 1441. I get this error.

550 Can't create directory: Disk quota exceeded....

they are increasing our bandwidth on our hosting service now, then I will have to try and do the backup again.

Starting to wondering if I should have stayed in bed today...

my friend I would give you 100,000,000 points if it let me.
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Author Comment

by:fadercreep
ID: 35150387
Hello Mmarketing:

 Have uploaded all files successfully and everything is there, it has just reverted back to the default wp-theme and we had a custom one created? When I go to the themes page in dashboard I don't see our original design. I really not too sure that I would? being custom and all? Again I have all files and folders, how do I get this back up and running?

 After talking with our hosting company as well, we were at 100% our bandwidth limit and I never even thought about it but I did a Wordpress upgrade from 2.9.2 to 3.0.1 today and if we ran out bandwidth in the middle of it that would have must certainly made a mess of things.

 Any ideas on how to get the theme back?
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Expert Comment

by:mmarketing
ID: 35150938
Updating wordpress shouldn't take up that much bandwidth imho. Maybe take a closer look at what your hoster is offering you fits your needs.

The ccs file show you have the default theme selected now; <link rel="stylesheet" href="http://www.finalroof.com/metal-roofing/wp-content/themes/default/style.css" type="text/css" media="screen" />

On the Google Cache I found it's : <!-- Stylesheets -->
      <link rel="stylesheet" href="http://www.finalroof.com/metal-roofing/wp-content/themes/wp-framework/style.css" type="text/css" media="screen, projection" />

Just select the WP frame work theme in the Theme's section in the backend.

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Expert Comment

by:mmarketing
ID: 35150966
Sorry just reading you've tried this already did this. Is there a folder in the wp-content/themes folder called WP-ramework?

Have you got it backed-up locally on your hard disk?

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Accepted Solution

by:
mmarketing earned 500 total points
ID: 35159352
Looks like it works again!

To do a back-up for the next time;
See if you can configure a backup cron-job on your hosting package to back-up automatically.  

Or if you want to do it manually just FTP onto the server copy all files to your local computer and make a dump of the database in Mysql. (Export)
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Author Closing Comment

by:fadercreep
ID: 35162130
Thanks, I was able to do a restore from the hosting account. that was a nasty little glitch. I think what happened was the update failed half way through because our hosting account ran out of space.
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