entourage error

i have a user shifted to our office from HO and both sites are connected via vpn (sonicwall|), the vpn is up and connectivity is fine. one user is having entourgae configured with exchange pop3 is not able to send mails but able to receive mails whereas other users who are shifted are having outlook and able to send/receive mails.
the user with entourage whenever sends mail gets an error
cannot send mail, smtp server doesnot recognize any of the authentication methods..error 17092, but he is able to receive mails

kurajeshSenior Systems AnalystAsked:
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SiddharthRoutConnect With a Mentor Commented:
kurajesh: I am not too proficient with Mac but here are few links for Error 17099.


See if any of these help?

kurajeshSenior Systems AnalystAuthor Commented:
i tried the above link, and it didnt work out.
i then tried to add the settings in smtp server as "selected smtp server requires authentication" log on using account id mentioned alongwith password. when i sendreceive it gace me error 5.7.1 unable to relay for ....
error 17099

need help pls
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kurajeshSenior Systems AnalystAuthor Commented:
i need to check all the options, but just wanted to check in  case if i remeove the pop account and reconfigure it will i loose the emails,
When you delete the account from the Preferences pane, the folder will be deleted and all of your messages will be lost. You'll get no warning that this is about to happen. Be sure to move all messages out of that account's main folder on Mail and take a backup. Taking a 'Backup' never hurts :)

kurajeshSenior Systems AnalystAuthor Commented:

hi sid,

one of your previuos post where you mentioned about the links , i found in one of them a setting to be done on exchange server itself. it is nothing but goto smtp virtual sevrer properties and add this ip address and wen i tried that it worked for me. anyhow your suggestion helped me to find that.

thanks a lot sid

kurajeshSenior Systems AnalystAuthor Commented:
one of the link provided helped to find the solution.

thanks sid
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