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entourage error

Posted on 2011-03-16
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Last Modified: 2012-05-11
i have a user shifted to our office from HO and both sites are connected via vpn (sonicwall|), the vpn is up and connectivity is fine. one user is having entourgae configured with exchange pop3 is not able to send mails but able to receive mails whereas other users who are shifted are having outlook and able to send/receive mails.
the user with entourage whenever sends mail gets an error
cannot send mail, smtp server doesnot recognize any of the authentication methods..error 17092, but he is able to receive mails




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Question by:kurajesh
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7 Comments
 
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Expert Comment

by:SiddharthRout
ID: 35154032
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by:kurajesh
ID: 35154926
i tried the above link, and it didnt work out.
i then tried to add the settings in smtp server as "selected smtp server requires authentication" log on using account id mentioned alongwith password. when i sendreceive it gace me error 5.7.1 unable to relay for ....
error 17099

need help pls
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SiddharthRout earned 2000 total points
ID: 35162754
kurajesh: I am not too proficient with Mac but here are few links for Error 17099.

http://www.google.co.in/#sclient=psy&hl=en&q=error+17099+entourage&aq=1&aqi=g5&aql=&oq=&pbx=1&fp=d7d1d8b2fe68289

See if any of these help?

Sid
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Author Comment

by:kurajesh
ID: 35174155
i need to check all the options, but just wanted to check in  case if i remeove the pop account and reconfigure it will i loose the emails,
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Expert Comment

by:SiddharthRout
ID: 35174167
When you delete the account from the Preferences pane, the folder will be deleted and all of your messages will be lost. You'll get no warning that this is about to happen. Be sure to move all messages out of that account's main folder on Mail and take a backup. Taking a 'Backup' never hurts :)

Sid
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Author Comment

by:kurajesh
ID: 35186769

hi sid,

one of your previuos post where you mentioned about the links , i found in one of them a setting to be done on exchange server itself. it is nothing but goto smtp virtual sevrer properties and add this ip address and wen i tried that it worked for me. anyhow your suggestion helped me to find that.

thanks a lot sid


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Author Closing Comment

by:kurajesh
ID: 35186776
one of the link provided helped to find the solution.

thanks sid
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