Exchange 2003 stores not mounting
I am having a problem with our Exchange 2003 server. All the services start but the stores do not mount. When I go to Exchange System Manager and try to open the stores I get the following message:
The action could not be completed because the Microsoft Information Store service is unavailable. Be sure the service is running and you have network connectivity to the Microsoft Exchange Server computer.
Operation:Retreiving mount information
Id no: c1041721
Exchange System Manager
If I right click to try and manually mount the store the options are greyed out. All the services are started. The only errors I can find in Event viewer are ActiveSync errors and a couple of winmgmt errors id 47 about some performance data:
WMI ADAP was unable to retrieve data from the PerfLib subkey: SYSTEM\CurrentControlSet\S
I have tried rebooting but no change. Some updates were recently applied.
The action could not be completed because the Microsoft Information Store service is unavailable. Be sure the service is running and you have network connectivity to the Microsoft Exchange Server computer.
Operation:Retreiving mount information
Id no: c1041721
Exchange System Manager
If I right click to try and manually mount the store the options are greyed out. All the services are started. The only errors I can find in Event viewer are ActiveSync errors and a couple of winmgmt errors id 47 about some performance data:
WMI ADAP was unable to retrieve data from the PerfLib subkey: SYSTEM\CurrentControlSet\S
I have tried rebooting but no change. Some updates were recently applied.
ASKER
As I mentioned in the post all services are started. Mount command is greyed out in ESM
Do you have the rights as an Exchange Full Administrator?
If all the Exchange services are started including the MS Exchange Information Store service, then I feel it is surely permission related issue.
Further if you are able to click on 'Mount Store' option, and it still fails to mount, check out this blog;
http://exchangeconsult.blogspot.com/2011/03/information-store-database-fail-to.html
If all the Exchange services are started including the MS Exchange Information Store service, then I feel it is surely permission related issue.
Further if you are able to click on 'Mount Store' option, and it still fails to mount, check out this blog;
http://exchangeconsult.blogspot.com/2011/03/information-store-database-fail-to.html
ASKER
Yes I have full rights. I cannot click on mount option because it is greyed out. If I try to restart the Information Store Service it complains about restarting
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ASKER
It does not like the command. I am running:
C:\Program Files\Exchsrvr\bin>Eseutil
and it comes back with:
Usage Error: Invalid argument 'Files\Exchsrvr\Mdbdata\pr
e preceded by '-' or '/'.
C:\Program Files\Exchsrvr\bin>Eseutil
and it comes back with:
Usage Error: Invalid argument 'Files\Exchsrvr\Mdbdata\pr
e preceded by '-' or '/'.
You need to wrap any command with spaces in it with quote marks:
Eseutil /mh "g:\program files\exchsrvr\mdbdata\pri
Eseutil /mh "g:\program files\exchsrvr\mdbdata\pri
ASKER
I tried it with and without,
How big is your Store?? If it is over 18Gb then you need to put in a registry value to increase the allowable store size.
HKLM\system\CurrentControl
open cmd line. net stop msechangeis
net start msexchangeIS
view event logs to ensure size of store was increased.
HKLM\system\CurrentControl
open cmd line. net stop msechangeis
net start msexchangeIS
view event logs to ensure size of store was increased.
So was everything okay before the updates were installed?
If so - what updates were installed?
If so - what updates were installed?
ASKER
Well, it looks like it was our Eset Mail Security. We exceeded the license limit and disabled mail flow. I have to complain to them about that. Thanks for your help.
So ESET stopped your stores from mounting? Great product! I'll avoid it like the plague!!
ASKER
LOL
Please check (Start> {type} services.msc {press enter}> Look for the Microsoft Information Store Service, then right-click it and choose start, then mount the store if is is not mounted already via Exchange System Manager.
Alan