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IE8 Application Error

Posted on 2011-03-16
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Last Modified: 2012-05-11
Hello,
I have a new build PC (HP Pro 3120 SFF) and have installed XP SP3 on it with Internet Explorer 8, all windows updates installed.
IE8 seems to have some niggling issues, but the main one is an application error when the Information Bar pops up and something needs downloading.

iexplore.exe - Application error
The instruction at "0x09510068" referenced memory at "0x09510068". The memory could not be "written".

The best example is to go to www.adobe.com click on Adobe flash player, then click to download now. The info bar pops up and the application crashes.

I have reinstalled IE and reset IE to no avail.

Thanks
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Question by:AndyUK1976
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Expert Comment

by:remixedcat
ID: 35149186
Did you try making sure that the security settings are setup properly for IE8?

Also there are two versions, a FF version and an IE version.

You may also try to download the offline installer manually

http://get.adobe.com/flashplayer/otherversions/

try that page and see what happens
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Author Comment

by:AndyUK1976
ID: 35149324
Sorry for confusing things, the Adobe website was just an example of a crash.
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Expert Comment

by:remixedcat
ID: 35149371
ok did you try my solution though?
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Author Comment

by:AndyUK1976
ID: 35149712
The security settings ? They're at default level.
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Expert Comment

by:remixedcat
ID: 35149870
are they allowing active x controls?
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Author Comment

by:AndyUK1976
ID: 35154721
I have attached the settings in a docx. What do you suggest ?
IE8-ActiveX-settings.docx
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Expert Comment

by:remixedcat
ID: 35154751
allow scriptlets in your zone settings. see what that does

also try disabling the info bar:
IE8 > Tools > Pop-up Blocker > Pop-up Blocker Settings. Clear the box marked ' Show Information Bar when a pop-up is blocked'.

this thread at this forum would also help you as well.
http://www.w7forums.com/killing-ie8-information-bar-t2891.html

hope this helps ;-)
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Author Comment

by:AndyUK1976
ID: 35154840
This had no affect. Still got the app crash.
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Author Comment

by:AndyUK1976
ID: 35154849
Please could anyone explain what this error means ?
The instruction at "0x09510068" referenced memory at "0x09510068". The memory could not be "written".

Thanks
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Expert Comment

by:remixedcat
ID: 35154865
well the only answer I can find on google was this

http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/ie-explorer-error/6e7cac0e-4a71-41de-a689-14d2c15a42e0

for your exact error message.

Now whenever you are running a 32 bit operating system on 64 bit hardware you will occasional run into memory errors and other application instabilities due to limitations on the 32 bit platform.

I would run into this with photoshop as well and it prompted me to get a 64 bit operating system.

However I do not recommend purchasing another OS untill we've exhausted all possibilities.

I will continue to research this problem for you....
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Expert Comment

by:remixedcat
ID: 35154936
1.  Click on the TOOLS menuitem (if you don't see it, just tap the ALT key once)
2.  Click on Internet Options
3.  Click on the ADAVANCED tab (furtherest right tab)
4.  Scroll all the way to the bottom
5.  Look up several lines until you find one "Enable memory protection to help mitigate online attacks" - UNCHECK the box.  Your Adobe download problems will most likely go away (and you'll fix your Windows Update problem too - if you have one).
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Author Comment

by:AndyUK1976
ID: 35155467
Thanks for that, it fixed the application crash.
However, I can't help but feel there is still an underlying issue, which is causing different behaviour to what a standard install would be.

I've recently discovered that if I try to download a file, a different error occurs:
 DLing.docx
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Expert Comment

by:remixedcat
ID: 35155511
and is the file download enabled with your security settings in the internet zone?

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Author Comment

by:AndyUK1976
ID: 35155969
Yes I believe so. DL.docx
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Expert Comment

by:remixedcat
ID: 35156002
your zone settings look good. look in all your other browser settings.
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Author Comment

by:AndyUK1976
ID: 35156066
for what ?
I don't know how or why this isn't working on a standard build, with a standard install, and I don't really know what most of the settings do anyway.

These HP Pro 3120 SFF's I have are the first ones I've got that I've had to install Win XP from scratch as opposed to recovery disk. This is the only thing that is different between these and a normal build.
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Expert Comment

by:remixedcat
ID: 35156091
The thing I can think of right now is memory corruption. Please try to find memtest and run a check on your memory or use another tool.
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Author Comment

by:AndyUK1976
ID: 35156577
Ran memtest and tested ok.

Is there anything that might come on a HP recovery disk, that isn't included in WinXP that may be causing my issue ? I'm sure I've got all the latest drivers for Video, chipset, sound etc...
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Expert Comment

by:remixedcat
ID: 35156626
If you can use firefox or chrome for now until we've investigated this further it would be great.

It would be a lot less of a headache for you. I had to bite the bullet and switch becuase of a problem I had in IE8 that was uncurable.

I had the problem with it constantly refreshing random pages and I even tried to reinstall it and it still did the same thing. it was frustrating. I even went through process of elimination with addons and settings and still no luck. I just gave up and tried Firefox and it's been great.

If all else fails and you still want to use IE8 then you may need to do an OS reinstall.
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Expert Comment

by:remixedcat
ID: 35156708
Please note the above solution is for the memory error and not the error message about the download

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Expert Comment

by:remixedcat
ID: 35156742
This might just help you out as well

http://www.pchell.com/support/cannotdownloadfiles.shtml
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Expert Comment

by:remixedcat
ID: 35156899
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Author Comment

by:AndyUK1976
ID: 35156978
I appreciate your help, thanks, unfortunately we'll be using Sharepoint quite heavily in the future, so it's not an ideal long term solution.

I have 5 of these PCs, 2 of which I have set up for the users and have experienced these problems, 1 which I've set up to eliminate these problems, and 2 boxed and gathering dust. I must have spent 30 hours on this issue.
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Expert Comment

by:remixedcat
ID: 35157109
wow that really must have been a lot of work!

I am still researching this for you.

I understand the need to use IE for your case and I am still willing to help if you want.
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by:remixedcat
ID: 35157143
ok this is what I recently figured out:

Internet Explorer->tools menu-> internet options-> advanced tab
Go to the security section at the bottom.
Clear the tick on the "Do not save encrypted pages to disk"
Close IE8
Start IE8 again and try the files.
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Author Comment

by:AndyUK1976
ID: 35157633
Ok, I have tried the "del index.dat" the file didn't exist, I tried the "do not save encr..." and this was already unticked.
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Expert Comment

by:remixedcat
ID: 35157809
thanks for trying.

so you have tried and isolated ALL IE zone and main settings?
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by:remixedcat
ID: 35157818
Have you cleared all caches?
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Author Comment

by:AndyUK1976
ID: 35158004
1.  not really, theres hundreds.
2. caches as in temp internet files, cookies, and history ? yes
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Expert Comment

by:remixedcat
ID: 35158098
try to isolate all browser settings.

glad to hear you've cleared caches and all locally stored web content.
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Author Comment

by:AndyUK1976
ID: 35158164
Does anyone know the process behind clicking a button or link to download something ? Maybe this could help in the process of elimination, rather then blindly trying hundreds of different settings.

Thanks
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Expert Comment

by:remixedcat
ID: 35158249
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Author Comment

by:AndyUK1976
ID: 35163896
Thanks for the links.
From what I've gathered, "do not save encrypted files" is unticked, and possibly there's a permissions problem.
Where could this permission problem lie ? which folder needs to be accessible ?
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Expert Comment

by:remixedcat
ID: 35163927
I don't think it's windows permissions.

msot are pointing to it being a server side issue.

is this with downloads that are only HTTPS or SSL?

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Author Comment

by:AndyUK1976
ID: 35180341
That particular download works perfectly on an old build PC. I've just tested a different https site and downloaded fine on the new (dodgy) build.
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by:remixedcat
ID: 35180376
so you've tested it on this pc that is having the problem and it works with an ssl page. it might just be the coding of the site then.
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Author Comment

by:AndyUK1976
ID: 35180432
so why would the new PC handle the site differently to an old build ? The HMRC site is critical to the role of this PC as it will be processing wages (including mine !)
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Expert Comment

by:remixedcat
ID: 35180469
did you make sure both pcs have the exact same settings?
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Author Comment

by:AndyUK1976
ID: 35180701
Is there an easy way to do this, if they can't be sat next to each other ? like maybe extracting registry keys ?
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Expert Comment

by:remixedcat
ID: 35180721
possibly, but the OSes have to match and I'm not guranteeing it will work, you might try though but not gonna promise anything.

I also belive that the IE settings are stored in folders somewhere. I've tried porting once and it worked but it was long ago.
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Author Comment

by:AndyUK1976
ID: 35180757
go on then, i'll give it a go. ta
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Expert Comment

by:remixedcat
ID: 35180787
good luck. if that don't work you might just have to do it the old fashioned way. LOL
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Author Comment

by:AndyUK1976
ID: 35180838
sorry, what am I looking for ?
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Expert Comment

by:remixedcat
ID: 35180983
look for ie settings backup registry or ie settings registry.

one person recommended this one guys VBS file but I don't receommend running those.

security zone registry help

http://windowsitpro.com/article/articleid/76436/jsi-tip-5130-how-can-i-manage-internet-explorer-security-zones-via-the-registry.html

http://www.pctools.com/guides/registry/detail/442/

http://support.microsoft.com/kb/182569

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Accepted Solution

by:
AndyUK1976 earned 0 total points
ID: 35239665
Ok, I found the cause.

Microsoft Java Virtual Machine was being installed in with another application installation.

Why it has suddenly started affecting installations recently I don't know, but hey I don't care now anyway !
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Author Closing Comment

by:AndyUK1976
ID: 35414277
closed
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