Blackberry enterprise activation question
I have a blackberry that was connected to a previous (now gone) installation of Bberry Manager and Exchange 2003. I am getting ready to connect it to an installation of BESExpress and SBS 2011 standard and Exchange 2010. In a previous question I was told to back up the device with desktop manager (done) and then wipe the device and re-do the enterprise activation.
The Bberry is not currently associated with any installation of BES. So from the device, how do I "wipe" it to prepare it for another enterprise activation?
Thanks!
The Bberry is not currently associated with any installation of BES. So from the device, how do I "wipe" it to prepare it for another enterprise activation?
Thanks!
Auric1983
Depending on BB OS its under tools - advanced - security and select wipe handheld or in the newer OS its just under tools / security
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ASKER
Thank you very much.
Then after that it should be just a matter of adding the user to BESExpress and running the enterprise activation, right?
Then after that it should be just a matter of adding the user to BESExpress and running the enterprise activation, right?
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Hi,
If you only have BIS dataplans, you'll need to do a tethered activation.
Regards,
RobMobility.
If you only have BIS dataplans, you'll need to do a tethered activation.
Regards,
RobMobility.
D'oh, he said it was BES Express anyway, which doesn't support OTA activations anyhow
ASKER
Wassa who huh?
Anyway I have already activated another device and user for this BESExpress server so I know the BESExpress installation is good. The first one I activated was not previously connected to another BES server however.
I will report back. A thousand thanks Saheeb(s).
Anyway I have already activated another device and user for this BESExpress server so I know the BESExpress installation is good. The first one I activated was not previously connected to another BES server however.
I will report back. A thousand thanks Saheeb(s).
Hi,
Actually there is a workaround for OTA activation using BIS:
http://docs.blackberry.com/en/admin/deliverables/24193/BlackBerry_Enterprise_Server_Express-Technical_Note--1447326-0118071711-001-5.0.1_or_later-US.pdf
It's not correct to say BES Express doesn't support OTA activation - see page 69 to 74 of the following document:
http://docs.blackberry.com/en/admin/deliverables/18758/BlackBerry_Enterprise_Server_Express_for_Microsoft_Exchange-Administration_Guide-T487521-1188261-0730015955-001-5.0.2-US.pdf
Regadrs,
RobMobility.
Actually there is a workaround for OTA activation using BIS:
http://docs.blackberry.com/en/admin/deliverables/24193/BlackBerry_Enterprise_Server_Express-Technical_Note--1447326-0118071711-001-5.0.1_or_later-US.pdf
It's not correct to say BES Express doesn't support OTA activation - see page 69 to 74 of the following document:
http://docs.blackberry.com/en/admin/deliverables/18758/BlackBerry_Enterprise_Server_Express_for_Microsoft_Exchange-Administration_Guide-T487521-1188261-0730015955-001-5.0.2-US.pdf
Regadrs,
RobMobility.
ASKER
Follow on thought. When you say above "device back to factory state", do you just mean with regard to association with an BES? It will still have its carrier configuration for making phone calls and texting, etc etc. right? It won't lose anything it gets from Verizon right?
I am looking for "wiping" it to a state where I can enterprise activate the device to my new BESExpress installation.
I am looking for "wiping" it to a state where I can enterprise activate the device to my new BESExpress installation.
Hi,
Factory state means as it was in the box - all user data, IT Policies etc. would be gone.
Regards,
RobMobility
Factory state means as it was in the box - all user data, IT Policies etc. would be gone.
Regards,
RobMobility
ASKER
Sorry for being so pedantic.
You are referring to any blackberry enterprise settings or user information, programs, contacts, etc etc.
Any VERIZON related settings will still be there right? Like the phone number, carrier info, activation, etc. I need to be able to remote on to the phone via LogMeInRescue and that requires the internet on the phone....which is part of its activation from Verizon.
All that Verizon stuff will still work correct?
You are referring to any blackberry enterprise settings or user information, programs, contacts, etc etc.
Any VERIZON related settings will still be there right? Like the phone number, carrier info, activation, etc. I need to be able to remote on to the phone via LogMeInRescue and that requires the internet on the phone....which is part of its activation from Verizon.
All that Verizon stuff will still work correct?
ASKER
I wish I could give you more than 500 points. You have no idea how valuable it is to IT pros like me who are generalists in many areas to get REAL and PERTINENT assistance from experts in a field like you. Whenever i have a BBerry issue I always hope you are out there buddy. You have helped me before. Thanks again. And thank you to Auric for jumping in.