Solved

Profile not synchronizing

Posted on 2011-03-16
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Last Modified: 2012-05-11
We have window sbs2003 with roaming profiles set up for users.

One user is have an intermittent problem logging onto their roaming profile.
[Loading personal settings] seems to be on screen for ages until the message that your roaming profile can not be found/loaded and that a temporary profile will be loaded.

Logged off/on a couple of times until what seemed to be the profile loaded.
The desktop, however, was missing a number of files and folders.
Inside the [Desktop] folder in [Documents and Settings] for the user were all the files and folders he had created.
In fact most of the files and folders on the Desktop in view had been deleted in the past.
i opened Outlook 2003 and had to create a new user account and then wait until several gigabytes of folders and mail had updated!

It gets worse!

I made a note of the size of:
NTUSER.DAT
The Desktop Folder (in Documents and Settings)
My Documents
on the users computer and then went to the server to compare.

The NTUSER.DAT file in the [Profiles] folder on the SBS Server was 8.19 MB compared to 8.50 MB on the conputer.
The [Desktop] in the user's profile on the server was 326MB compared to 106 MB on the computer.
My Documents was 11.8 GB on the server and 10 GB on the computer.

The 'Date last modified' of the NTUSER.DAT file on the server was 29/11/2010 (4 months ago!).

It has obviously not been synchronizing over that time, but only recently providing any warning to the user (one of the Senior Managers!) that there is a problem with his profile.

How can I solve this problem with the least disruption to the user?

Thanks for your time

Neil
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Question by:NELMO
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Expert Comment

by:connectex
ID: 35149489
It may not be as bad as you are saying. Does this users really roam or does he/she typically use one system?
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Author Comment

by:NELMO
ID: 35179989
9 times out of 10 they only use their own system.
If they have a serious problem and need to get on the system immediately, then they would roam.
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Accepted Solution

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connectex earned 500 total points
ID: 35181340
Is this occuring on their primary system? Is the local profile up to date? If so, try renaming the user's roaming profile folder on the server. The workstation will create a new profile folder and try to copy the profile to it. If it doesn't suceed check the event logs and post any entries here.
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Author Comment

by:NELMO
ID: 35232222
Thanks connectex

i will try that when the user is back in the office.
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Author Closing Comment

by:NELMO
ID: 35434466
Logic suggests that this simple suggestion could be the solution.

However trying to get some of these managers back to the office is painfully hard and as such I have not tried the suggestion. Yet
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