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Windows 7 PC Failes on SP1 Update

Hi All,

A few of my clients have been having problems with Windows 7 after they install the SP1 update, all the workstations are connected to a domain and the updates are managed through the server WSUS.

Basically it updates the workstation but when it reboots it crashes and shows a fatal error

This is the report online that i have found - http://www.theregister.co.uk/2011/03/14/microsoft_windows_7_sp1_fatal_error/

I would like to know if anyone has a solution for this if the problem occurs again, in the past I have had to recover the machine to factory defaults to get everything working again as it causes problems with the windows installer.

Thanks
R

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Mdragga

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Alan Hardisty

Here is what MS will walk you through:

First reboot the Win 7 machine and tap the F8 key to boot to the windows advance options

Then choose the option Repair your computer now and next it will prompt you to choose multiple option .

So choose command prompt and Open the command prompt:

In Command Prompt type this and press enter: %windir%\system32\notepad.exe

Notepad will open. In notepad go to File-->Open

Now in Notepad, go to C:\Windows\winsxs\

In that folder, find Pending.xml and make a copy of it

Now open the original pending.xml

Press CNTRL+F and search for the following exactly: 0000000000000000.cdf-ms

Delete the following text (Yours will be a little different):

<Checkpoint/>

<DeleteFile path="\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"/>

<MoveFile source="\SystemRoot\WinSxS\Temp\PendingRenames\e56db1db48d4cb0199440000b01de419._0000000000000000.cdf-ms" destination="\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"/>

Save the file, close notepad, close command prompt, restart your computer.

Dan Muzrall

This site should answer your questions:
http://technet.microsoft.com/en-us/library/ff817622%28WS.10%29.aspx

Imal Upalakshitha

this is the solution worked for others

https://www.experts-exchange.com/questions/26876756/Windows-7-pro-64-bit-has-fatal-error-on-restart-after-installation-of-SP1.html
https://www.experts-exchange.com/questions/26879810/Win7-BSOD-after-installing-SP1-C000021a.html?cid=1131&anchorAnswerId=35110761#a35110761

From tha thread

thanks for everyones suggestions. This is the fix that worked for us following consultations with Microsoft -
Boot PC and Tap F8
Highlight Repair your computer, press enter
Select UK, then click on ok. click on ok again for the user
Check the top line, it should say which drive the Windows installation is installed onto. In this example it displays it as D: (amend the instructions below as necessary)
Click on Command Prompt
Type in D: press Enter
Type in ren D:\windows\winsxs\pending.xml pending.old press enter
Type in ren D:\windows\winsxs\poqexec.log poqexec.old press enter
Type in cd D:\Windows\system32\config\regback press enter
Type DIR, press enter
Check which folders are in there and date. Need to ensure that default, sam, security, system and software are there. Components might be there as well, make a note if so. Usually not though.
Type in cd .. press enter
Type in ren system system.old press enter
Repeat for sam, security, software and default (do components if folder was present before)
Type cd regback press enter
Type in copy system D:\windows\system32\config
Repeat for sam, security, software and default
Type exit
Restart PC
Log on as normal
Got to run – msconfig
Disable all non-Microsoft services from startup and services
Reboot
Install sp1 manually after downloading it - http://www.microsoft.com/downloads/en/details.aspx?familyId=c3202ce6-4056-4059-8a1b-3a9b77cdfdda&hash=hk8tc0PfTIFOyinWnVcGPbw4ZHiQqjbUIOStRi%2b%2f4sb4lN7TqjyQHQJpHWey8i5vfYG5MkTkDDJ65Sf1hWKXeg%3d%3d

Don

There is a KB article for this issue

http://support.microsoft.com/kb/975484