Symantec Backup Exec 11d tape stuck in use


Backup exec seems to be stuck in use. My full backup job failed and tape 7 says it is in use. I tried to pause it and resume but no luck; still stuck. I also restarted the services.

I am trying  to erase the tape but the job never proceeds because it states there is no idle device are available in job monitor

Thanks and regards,

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wgray05Connect With a Mentor Commented:
I have seen Backup Exec get hung in states like this before. You will probably have to reboot the machine.
wgray05Connect With a Mentor Commented:
Also, if the tape drive is connected via SCSI (not SAS or iSCSI), I would recommend powering down the machine completely in case the SCSI bus is hung.

If the drive is external, power down the server, then the drive. Power on in reverse (drive, then server).
Sometimes you also have to reload the driver, I would shut down the server completely so that the tape drive powers down also.  
S00007359Cloud Engineering OfficerCommented:
i have found that i have to reboot my server and backup tape library on a monthly basis. also perform a clean of the tape drive, and test with new tapes! restarting backup exec services doesn't help always!
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