After firmware update on Dell 2335dn printer is OFFLINE
Once I did that firmware update(Dell2335dn_FW_A05_v
Here are the steps I’ve already taken:
Deleted printer and re added from print server. Log off RDP session and back on.
When I reset the print spooler service on print server whatever was in the que prints, but then goes right back to OFFLINE.
I have tried reinstalling the firmware update – per Dell Tech Support.
I have unplugged both the data cable and power and let sit for 30 seconds and then replugged everything back in – per Dell Tech Support
Any other ideas I can try?
Here are the steps I’ve already taken:
Deleted printer and re added from print server. Log off RDP session and back on.
When I reset the print spooler service on print server whatever was in the que prints, but then goes right back to OFFLINE.
I have tried reinstalling the firmware update – per Dell Tech Support.
I have unplugged both the data cable and power and let sit for 30 seconds and then replugged everything back in – per Dell Tech Support
Any other ideas I can try?
uescomp
Right click the printer and select use online
ASKER
nothing there that says that.
ASKER
Print Server is on a Server 2008 R2 Standard machine
Accessing printers thru remote destop.
The printer was working fine until I did that firware update to get it to have the Quick Scan feature.
Accessing printers thru remote destop.
The printer was working fine until I did that firware update to get it to have the Quick Scan feature.
I think it actually says use offline and you need to uncheck it. when you right click on the installed printer on the print server.
ASKER
When I look at the printer on my windows 2007 computer, it also says OFFLINE and when I right click on it there is NO anything that says OFFLINE. On the print server there isn't an uncheck to use offine either.
Once I reset the print spooler service, the OFFLINE goes away until someone tries to print to it, then it goes OFFLINE again.
Once I reset the print spooler service, the OFFLINE goes away until someone tries to print to it, then it goes OFFLINE again.
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ASKER
Dell got this fixed.
What was the version of the firmware that worked? I am having the same issue using the following:
Printer Firmware Version: 2.70.06.05
Engine Firmware Version: 1.10.65
Network Firmware Version: V4.02.15(2335dn MFP) 11-22-2010
Printer Firmware Version: 2.70.06.05
Engine Firmware Version: 1.10.65
Network Firmware Version: V4.02.15(2335dn MFP) 11-22-2010
ASKER
Printer Revision Levels
Printer Firmware Version: 2.70.03.02
Engine Firmware Version: 1.10.65
Network Firmware Version: V4.01.30(2335dn MFP) 02-05-2010
Printer Firmware Version: 2.70.03.02
Engine Firmware Version: 1.10.65
Network Firmware Version: V4.01.30(2335dn MFP) 02-05-2010
Works perfectly. Thanks!