After firmware update on Dell 2335dn printer is OFFLINE
Posted on 2011-03-16
Once I did that firmware update(Dell2335dn_FW_A05_v2.70.05.02.hd) on this printer, the printer is offline.
Here are the steps I’ve already taken:
Deleted printer and re added from print server. Log off RDP session and back on.
When I reset the print spooler service on print server whatever was in the que prints, but then goes right back to OFFLINE.
I have tried reinstalling the firmware update – per Dell Tech Support.
I have unplugged both the data cable and power and let sit for 30 seconds and then replugged everything back in – per Dell Tech Support
Any other ideas I can try?