Solved

After firmware update on Dell 2335dn printer is OFFLINE

Posted on 2011-03-16
10
2,266 Views
Last Modified: 2012-08-14
Once I did that firmware update(Dell2335dn_FW_A05_v2.70.05.02.hd) on this printer, the printer is offline.

Here are the steps I’ve already taken:

Deleted printer and re added from print server. Log off RDP  session and back on.
When I reset the print spooler service on print server whatever was in the que prints, but then goes right back to OFFLINE.
I have tried reinstalling the firmware update – per Dell Tech Support.
I have unplugged both the data cable and power and let sit for 30 seconds and then replugged everything back in – per Dell Tech Support

Any other ideas I can try?
0
Comment
Question by:bauerbuilt
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
10 Comments
 
LVL 16

Expert Comment

by:uescomp
ID: 35150134
Right click the printer and select use online
0
 

Author Comment

by:bauerbuilt
ID: 35150144
nothing there that says that.  
0
 

Author Comment

by:bauerbuilt
ID: 35150166
Print Server is on a Server 2008 R2 Standard machine

Accessing printers thru remote destop.

The printer was working fine until I did that firware update to get it to have the Quick Scan feature.
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 4

Expert Comment

by:CHutchins
ID: 35150175
I think it actually says use offline and you need to uncheck it.  when you right click on the installed printer on the print server.
0
 

Author Comment

by:bauerbuilt
ID: 35150224
When I look at the printer on my windows 2007 computer, it also says OFFLINE and when I right click on it there is NO anything that says OFFLINE. On the print server there isn't an uncheck to use offine either.

Once I reset the print spooler service, the OFFLINE goes away until someone tries to print to it, then it goes OFFLINE again.
0
 

Accepted Solution

by:
bauerbuilt earned 0 total points
ID: 35155631
What cured this was putting the Dell printer down to a lower firmware again.  all worked fine.
0
 

Author Closing Comment

by:bauerbuilt
ID: 35187254
Dell got this fixed.
0
 

Expert Comment

by:boomtowncio
ID: 36337037
What was the version of the firmware that worked? I am having the same issue using the following:

Printer Firmware Version: 2.70.06.05
Engine Firmware Version: 1.10.65
Network Firmware Version: V4.02.15(2335dn MFP) 11-22-2010
0
 

Author Comment

by:bauerbuilt
ID: 36337047
Printer Revision Levels
Printer Firmware Version: 2.70.03.02
Engine Firmware Version: 1.10.65
Network Firmware Version: V4.01.30(2335dn MFP) 02-05-2010
0
 

Expert Comment

by:boomtowncio
ID: 36338312
Works perfectly. Thanks!
0

Featured Post

[Webinar] Learn How Hackers Steal Your Credentials

Do You Know How Hackers Steal Your Credentials? Join us and Skyport Systems to learn how hackers steal your credentials and why Active Directory must be secure to stop them. Thursday, July 13, 2017 10:00 A.M. PDT

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
It started not too long ago. It was at first annoying. My keystrokes seemed to be randomly generated, not the ones I typed on the keyboard. For some reason this only happened in certain applications (especially browsers such as IE11, Firefox and Chr…
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

635 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question