After firmware update on Dell 2335dn printer is OFFLINE

Posted on 2011-03-16
Last Modified: 2012-08-14
Once I did that firmware update(Dell2335dn_FW_A05_v2.70.05.02.hd) on this printer, the printer is offline.

Here are the steps I’ve already taken:

Deleted printer and re added from print server. Log off RDP  session and back on.
When I reset the print spooler service on print server whatever was in the que prints, but then goes right back to OFFLINE.
I have tried reinstalling the firmware update – per Dell Tech Support.
I have unplugged both the data cable and power and let sit for 30 seconds and then replugged everything back in – per Dell Tech Support

Any other ideas I can try?
Question by:bauerbuilt
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Expert Comment

ID: 35150134
Right click the printer and select use online

Author Comment

ID: 35150144
nothing there that says that.  

Author Comment

ID: 35150166
Print Server is on a Server 2008 R2 Standard machine

Accessing printers thru remote destop.

The printer was working fine until I did that firware update to get it to have the Quick Scan feature.
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Expert Comment

ID: 35150175
I think it actually says use offline and you need to uncheck it.  when you right click on the installed printer on the print server.

Author Comment

ID: 35150224
When I look at the printer on my windows 2007 computer, it also says OFFLINE and when I right click on it there is NO anything that says OFFLINE. On the print server there isn't an uncheck to use offine either.

Once I reset the print spooler service, the OFFLINE goes away until someone tries to print to it, then it goes OFFLINE again.

Accepted Solution

bauerbuilt earned 0 total points
ID: 35155631
What cured this was putting the Dell printer down to a lower firmware again.  all worked fine.

Author Closing Comment

ID: 35187254
Dell got this fixed.

Expert Comment

ID: 36337037
What was the version of the firmware that worked? I am having the same issue using the following:

Printer Firmware Version:
Engine Firmware Version: 1.10.65
Network Firmware Version: V4.02.15(2335dn MFP) 11-22-2010

Author Comment

ID: 36337047
Printer Revision Levels
Printer Firmware Version:
Engine Firmware Version: 1.10.65
Network Firmware Version: V4.01.30(2335dn MFP) 02-05-2010

Expert Comment

ID: 36338312
Works perfectly. Thanks!

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