Solved

Outlook defaults to machine name instead of domain creds

Posted on 2011-03-16
2
779 Views
Last Modified: 2012-05-11
Hello all,

So I have an installation of exchange 2010.  when I reboot the exchange server, all the clients that have Outlook open, lose their connection to the Exchange server.  When prompted to enter their credentials to reconnect, it always defaults to use [SERVERNAME]\[USER] (ex. Domain name is Mycompany.work.com, Exchange server name is MailSrv1, it will bring up a prompt asking for the password of MailSrv1\UserName instead of Mycompany\UserName).  To me, an admin, not a big deal, but for of my many users, they never remember to change the machine name to the domain name before entering the password and typically complain the mail server is down.  Is there something I need to set to make sure that it always defaults to a domain account?  Once you enter the proper username, you are able to log in.

Thanks in advance

Mike
0
Comment
Question by:mwitczak
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
2 Comments
 
LVL 24

Assisted Solution

by:DMTechGrooup
DMTechGrooup earned 125 total points
ID: 35151103
Normally if they just shut down outlook and reopen it when the server is back online it will pass the authentication and they shouldn't have to reenter their username password.  Also why are you having to reboot the server during the work day?
0
 
LVL 24

Accepted Solution

by:
DMTechGrooup earned 125 total points
ID: 35151112
Also.. get the users used to entering their username as username@domain then it wont matter if it is a local name or domain name.
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Outlook for dependable use in a very small business   This article is about using the Outlook application (part of Microsoft Office) in a very small business, or for homeowners where dependability and reliability are critical requirements. This …
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question