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Outlook defaults to machine name instead of domain creds

Posted on 2011-03-16
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Last Modified: 2012-05-11
Hello all,

So I have an installation of exchange 2010.  when I reboot the exchange server, all the clients that have Outlook open, lose their connection to the Exchange server.  When prompted to enter their credentials to reconnect, it always defaults to use [SERVERNAME]\[USER] (ex. Domain name is Mycompany.work.com, Exchange server name is MailSrv1, it will bring up a prompt asking for the password of MailSrv1\UserName instead of Mycompany\UserName).  To me, an admin, not a big deal, but for of my many users, they never remember to change the machine name to the domain name before entering the password and typically complain the mail server is down.  Is there something I need to set to make sure that it always defaults to a domain account?  Once you enter the proper username, you are able to log in.

Thanks in advance

Mike
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Question by:mwitczak
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by:DMTechGrooup
DMTechGrooup earned 500 total points
ID: 35151103
Normally if they just shut down outlook and reopen it when the server is back online it will pass the authentication and they shouldn't have to reenter their username password.  Also why are you having to reboot the server during the work day?
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DMTechGrooup earned 500 total points
ID: 35151112
Also.. get the users used to entering their username as username@domain then it wont matter if it is a local name or domain name.
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