Outlook defaults to machine name instead of domain creds
Posted on 2011-03-16
So I have an installation of exchange 2010. when I reboot the exchange server, all the clients that have Outlook open, lose their connection to the Exchange server. When prompted to enter their credentials to reconnect, it always defaults to use [SERVERNAME]\[USER] (ex. Domain name is Mycompany.work.com, Exchange server name is MailSrv1, it will bring up a prompt asking for the password of MailSrv1\UserName instead of Mycompany\UserName). To me, an admin, not a big deal, but for of my many users, they never remember to change the machine name to the domain name before entering the password and typically complain the mail server is down. Is there something I need to set to make sure that it always defaults to a domain account? Once you enter the proper username, you are able to log in.
Thanks in advance