Send/Delete with a secondary mailbox

Posted on 2011-03-16
Last Modified: 2012-05-11
Hi, I am posting a problem that we've had with both users of Outlook 2007 and 2010.  We have an Exchange server that people connect to for their personal mailboxes.  Some people also have full access permissions and send as permissions to a "shared" mailbox on the Exchange server (ie: customer support inbox).

However, when you send an email from that shared mailbox, the message gets saved in the sent items folder of my personal mailbox.  Same when i delete an item.  It ends up in my personal deleted items folder, rather than the deleted items folder of the shared mailbox.

Is there a way to get the sent and deleted messages of the shared mailbox to end up in the sent and deleted items in the shared mailbox rather than my personal inbox?  Our current workaround is just dragging the messages to where they belong, but this functionality seems strange to me.

Question by:jamorlando
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LVL 31

Accepted Solution

MegaNuk3 earned 250 total points
ID: 35150708
Put in the DelegateSentItemsStyle reg key for the sent items issue:
LVL 31

Expert Comment

ID: 35150744
I don't know if the above key will do anything for the Deleted Items, but I doubt it...

Also, why do you care anyway if the item is being deleted? You could always tell users to Shift+ Delete in shared mailboxes and that way the deleted item will stay hidden in the folder you deleted it from instead of making it's way into your 'Deleted Items' folder.

Author Comment

ID: 35150915
Deletion isn't as important, but it would still be nice.  Usually when you delete an item, it's nice to have it for a little while in case you need to search for something.

This is a great start though ... i did a quick google search and found out that for Outlook 2010 you have to do the registry key and install a hotfix.

I'll test this out and let you know what I come back with.
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LVL 31

Expert Comment

ID: 35150959
It should work fine. I have even tested that key on Outlook 2003 and it still works...
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Assisted Solution

MegaNuk3 earned 250 total points
ID: 35151001

Job done

Author Comment

ID: 35151117
You are king sir.
LVL 31

Expert Comment

ID: 35151486
Not king, just good at google. ;-)

I knew the first one, the 2nd one was new to me though.

Thanks for the points.

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