Recover email and folders from the client side?
Posted on 2011-03-16
Server: Exchange 2003
Client: MacBook Pro with Entourage
We have a Mac Entourage user that was running out of disk space, she started having problems with her email so she rebuilt her email databases but it failed, and then all of a sudden, when messages arrived, folders were being automatically created and the messages moved off to them without her direction. At that point a number of things seems to be corrupted.
One technician had the user remove her Entourage Profile/Identity and create a new one. She also freed up space on her hard drive. But when she connected to the server, all of a sudden significant portions of her email were missing, along with a number of subfolders that used to be stored online under her Exchange INBOX. When she connected via OWA, it correlated the fact that large portions of mail and folders missing.
Normally we would restore the mailbox from backups, but there is a current issue with (a) the backup system and (b) the space left on the drive for the Recovery Storage Group. This is currently being worked on, but in the meantime we are trying to help the user asap.
The user reported she runs Time Machine on a regular basis. We found we could Wipe out (/Users/<USER>/Documents/Microsoft User Data/Office 2008 Identities), restore it from a backup, and then rebuild the database (on the client side). This restored the missing email and folders.
If you restore the "Office 2008 Identities" folder from a Time Machine Backup on the client side and it has all of the old email/folders, what happens when she connects back to the server (which is missing a bunch of that information). Will the server attempt to overwrite the client and wipe out the restored email/folders or will the client update the server and clean up the folders/messages?