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Printing PDF via Windows 2003 Print Server

Posted on 2011-03-16
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Last Modified: 2012-06-21
Hello Experts,

I have a handful of users not being able to print PDF via Windows 2003 Print Server. I installed a HP Laserjet 5100 PS driver on the Server and have it shared. For majority of the users, they can print PDFs without any problems. The problem with some is that they can print PDFs but they would have to go into the Printer Properties first and then the PDF will print. I doesn't matter whether they actually configured anything in the Properties window, the user just has to click properties of that printer and then the OK or Cancel button for the print to work.

I've deleted all printers, drivers, and ports and reinstalled the network printer one at a time and this still happens. Any ideas?
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Question by:katredrum
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7 Comments
 
LVL 1

Author Comment

by:katredrum
ID: 35153197
Word and Excel others prints fine without pressing the Properties button.
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LVL 1

Author Comment

by:katredrum
ID: 35154187
This is a hard one. I'm hoping someone has run into the same problem.
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LVL 39

Expert Comment

by:hdhondt
ID: 35154997
You could try a different driver (PCL5 or PCL6). Or reinstalling the driver after removing it from Server Properties in printer Properties; you should do that on the server. Or you could try clicking on "Print as image" under the Advanced button in the Print dialogue box. But I have no real idea what could cause the problem.
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LVL 1

Author Comment

by:katredrum
ID: 35159120
I have this printer deployed to about 50 users. If I change the driver on the server, will it change on the currently deployed users? I ask because I have used "HP Driver Configuration Utility" to pre-configure printing shortcuts and device settings that if it changes would be disastrous.

If it will affect my currently deployed users, changing to another driver is not an option at this point.
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LVL 1

Author Comment

by:katredrum
ID: 35160763
Okay I narrowed it down to users with Adobe Acrobat 9.0 Standard. My users with 8 and 7 works flawlessly.
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LVL 39

Accepted Solution

by:
hdhondt earned 2000 total points
ID: 35164225
So it could be a problem with the Acrobat 9 installation, or perhaps in the interaction between Acrobat 9 and the driver - although Acrobat usually works best with a PS driver.

I would start by using a different driver on one of the affected PCs. If that works fine then you may consider propagating that driver to the others. Alternatively, try uninstalling & reinstalling Acrobat 9 first. If one test does not help, then try the other.

Does the same problem happen if you use Reader 9? Are the 7 & 8 users using Reader or Standard?
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LVL 1

Author Closing Comment

by:katredrum
ID: 35168534
Good advice! I installed the Universal Print Driver directly on the user's computer that was installed on my server and it still didn't work. That made me believe it was the print driver. I changed the print driver and volla it worked.
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