Solved

Managing Remote App through Terminal Services Manager (Server 2008)

Posted on 2011-03-16
3
675 Views
Last Modified: 2013-11-21

Hi,

We have a setup where we have a remote app published and working. We have noticed the following behaviour. We need to clear up if this as by design or something we can tweak and improve. As we have noticed the following during testing.

1) When a user is in the remote App if it is minimized and an administrator tries to control the session via Terminal Services Admin to assist and the user accepts then the app disappears from the taskbar. I have noticed that the mstsc.exe process is still running and the Terminal Services Administrator can still see the app running and can control it.

We have found the only way to resolve is end the session in Terminal Services Manager get the user to re-logon. This is not great!

2) If the user makes the App windowed size Ie. not full screen and the Terminal Services Manager Admin connects to the session if the user minimizes the App they dont see their local desktop.

I think this is something to do with the Terminal Services Admin logging in to the Remote App session.

Can anyone please confirm these points.  

Thanks
0
Comment
Question by:teknite
3 Comments
 
LVL 58

Accepted Solution

by:
tigermatt earned 500 total points
ID: 35383207

Hi teknite,

I'm afraid it isn't good news. Remote Control of a RemoteApp session is not supported at all by Microsoft (so I guess we can say it is "by design"), and so this would explain the unusual behaviour you have been seeing. I don't know why it is unsupported, but a RemoteApp does manipulate the server and client in order to work as a RemoteApp rather than a full TS session, and I guess the Remote Control architecture hasn't caught up yet.

There's an article on the Microsoft support site confirming this: http://support.microsoft.com/kb/2334841.

If you desperately need Remote Control, you'll need to give those users a full session to the server to run the application, or as the article suggests, remote into the client machine from which they launched the RemoteApp.

-Matt
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Issue: One Windows 2008 R2 64bit server on the network unable to connect to a buffalo Device (Linkstation) with firmware version 1.56. There are a total of four servers on the network this being one of them. Troubleshooting Steps: Connect via h…
PRTG Network Monitor lets you monitor your bandwidth usage, so you know who is using up your bandwidth, and what they're using it for.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

932 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now