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Managing Remote App through Terminal Services Manager (Server 2008)


Hi,

We have a setup where we have a remote app published and working. We have noticed the following behaviour. We need to clear up if this as by design or something we can tweak and improve. As we have noticed the following during testing.

1) When a user is in the remote App if it is minimized and an administrator tries to control the session via Terminal Services Admin to assist and the user accepts then the app disappears from the taskbar. I have noticed that the mstsc.exe process is still running and the Terminal Services Administrator can still see the app running and can control it.

We have found the only way to resolve is end the session in Terminal Services Manager get the user to re-logon. This is not great!

2) If the user makes the App windowed size Ie. not full screen and the Terminal Services Manager Admin connects to the session if the user minimizes the App they dont see their local desktop.

I think this is something to do with the Terminal Services Admin logging in to the Remote App session.

Can anyone please confirm these points.  

Thanks
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teknite
Asked:
teknite
1 Solution
 
tigermattCommented:

Hi teknite,

I'm afraid it isn't good news. Remote Control of a RemoteApp session is not supported at all by Microsoft (so I guess we can say it is "by design"), and so this would explain the unusual behaviour you have been seeing. I don't know why it is unsupported, but a RemoteApp does manipulate the server and client in order to work as a RemoteApp rather than a full TS session, and I guess the Remote Control architecture hasn't caught up yet.

There's an article on the Microsoft support site confirming this: http://support.microsoft.com/kb/2334841.

If you desperately need Remote Control, you'll need to give those users a full session to the server to run the application, or as the article suggests, remote into the client machine from which they launched the RemoteApp.

-Matt
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