Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Managing Remote App through Terminal Services Manager (Server 2008)

Posted on 2011-03-16
3
Medium Priority
?
684 Views
Last Modified: 2013-11-21

Hi,

We have a setup where we have a remote app published and working. We have noticed the following behaviour. We need to clear up if this as by design or something we can tweak and improve. As we have noticed the following during testing.

1) When a user is in the remote App if it is minimized and an administrator tries to control the session via Terminal Services Admin to assist and the user accepts then the app disappears from the taskbar. I have noticed that the mstsc.exe process is still running and the Terminal Services Administrator can still see the app running and can control it.

We have found the only way to resolve is end the session in Terminal Services Manager get the user to re-logon. This is not great!

2) If the user makes the App windowed size Ie. not full screen and the Terminal Services Manager Admin connects to the session if the user minimizes the App they dont see their local desktop.

I think this is something to do with the Terminal Services Admin logging in to the Remote App session.

Can anyone please confirm these points.  

Thanks
0
Comment
Question by:teknite
3 Comments
 
LVL 58

Accepted Solution

by:
tigermatt earned 2000 total points
ID: 35383207

Hi teknite,

I'm afraid it isn't good news. Remote Control of a RemoteApp session is not supported at all by Microsoft (so I guess we can say it is "by design"), and so this would explain the unusual behaviour you have been seeing. I don't know why it is unsupported, but a RemoteApp does manipulate the server and client in order to work as a RemoteApp rather than a full TS session, and I guess the Remote Control architecture hasn't caught up yet.

There's an article on the Microsoft support site confirming this: http://support.microsoft.com/kb/2334841.

If you desperately need Remote Control, you'll need to give those users a full session to the server to run the application, or as the article suggests, remote into the client machine from which they launched the RemoteApp.

-Matt
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will show how Aten was able to supply easy management and control for Artear's video walls and wide range display configurations of their newsroom.
This month, Experts Exchange’s free Course of the Month is focused on CompTIA IT Fundamentals.
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…

926 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question