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Windows VPS with Plesk: No FTP Access - IIS Permissions?

Posted on 2011-03-16
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Last Modified: 2013-12-25
We have the following configuration:
 * Windows 2003 - Virtual Dedicated Server on a Web Host
 * Plesk Manager 8.3
 * IIS 6.0

And these websites in focus:
  * Website #1 built by a consultant; Website #2 getting designed inhouse
  * Website #1 -> domain.com
     -> configured directly in IIS and it's built on DotNetNuke
  * Website #2 -> sub.domain.com
     -> subdomain created off main within Plesk; built on TextPattern

Configuration Issue:
  * Permissions issue surfaced when attempting to upload images within Textpattern

Troubleshooting Steps:
  * Created an FTP account in Plesk Manager for domain.com
    -> note: have created many ftp accounts in Plesk, but, on other domains
  * Goal to use FTP utility (FileZilla) to change permissions on folder in question
  * FTP access failed
    -> Message: 530 User ftpacctname cannot login
       Error:  Critical error
       Error:  Could not connect to server
  * Checking permissions in Plesk on domain.com in Web Directories
    -> Message displayed:
        Info: You are not allowed to change permissions for this folder.
  * Checking permissions in Plesk on sub.domain.com in Web Directories
    -> (same of course) Message displayed:
        Info: You are not allowed to change permissions for this folder.
  * RDP into VPS and Opened IIS
    -> Checked Permissions of domain.com & sub.domain.com
        - Allowed Full Control for ftpacctname
    -> Checked folder Permissions in Windows Explorer
        - Allowed Full Control for ftpacctname

Result -> still can't upload images nor access via ftp.

I am certainly open to the possibility that I missed something along the way, but, appreciate any input.  Thanks.
 
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Question by:pridenetadmin
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Expert Comment

by:realdreams
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FTP tools cannot change windows file permissions. FAT32 do not have file permission so I assume you are using NTFS.

Configuration Issue:
  * Permissions issue surfaced when attempting to upload images within Textpattern
You mean failure to upload images in the browser, right? What language does the upload script use?

* FTP access failed
    -> Message: 530 User ftpacctname cannot login
Are you using IIS for ftp server? Something is not set up properly(ftp account information I guess, not necessarily permission problem


   Info: You are not allowed to change permissions for this folder.
I don't have plesk right now so I can't replicate the problem.  Plesk support may assist you better in this specific problem I guess.
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pridenetadmin earned 0 total points
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Problem was never resolved, thanks for the input though.  We tried working with all vendors, but, ended up migrating the site to a different web host anyway.
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Author Closing Comment

by:pridenetadmin
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We never resolved this specific issue, but, rather used a "work-around".  Thus the lower letter grade, so as to not mislead any future searchers.
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