Question about Event ID: 9688 and the 75GB database limit on 2003 R2 STD

Posted on 2011-03-16
Last Modified: 2012-05-11
I'm getting the following description under Event ID: 9688

Exchange store 'First Storage Group\Mailbox Store (SAPPHIRE)': The logical size of this database (the logical size equals the physical size of the .edb file and the .stm file minus the logical free space in each) is 67 GB. This database size is approaching the size limit of 75 GB.

If the logical database size exceeds the maximum size limit, it will be dismounted on a regular basis.
(note: see attached Event ID Screen shot if needed)

BACKGROUND: I inherited this Exchange server.  As you can see the database size limits have already been extended to 75GB at some point in the past by a previous administrator.  I have asked the end users to delete any unnecessary email and permanently delete their deleted items folders, but I'm still getting the event 9688.

QUESTION: Is there a process I need to run on the database to "clean it up" so that the new database levels are recogniized or does this happen automatically after 30 days?       event id screen shot
Question by:voipguy
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
  • +1

Accepted Solution

waleeda earned 250 total points
ID: 35151374

Assisted Solution

prashant_sawant earned 250 total points
ID: 35151404
Please check the event id 1221, Which will give u the idea of white space available on the server..

Author Comment

ID: 35151426
Contents of Event ID: 1221 from 3/15/2011:

The database "First Storage Group\Mailbox Store (SAPPHIRE)" has 125 megabytes of free space after online defragmentation has terminated.
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Expert Comment

ID: 35151443
no need for offline defrag its very small space

Expert Comment

ID: 35151637
So , The offline defrag of the database wont help you in compacting the size,

Firstlly you will have to ask all the users to download the mails from the exchange server, to local PST, this wil create a space on the server, i.e your your white space will increase, Also make sure that the retention policy is set to zero days for deleted items.

After you have finished with this,  check the ebvent id 1221 after online defrag , this will give u the exact space will you will get after performing the offline defrag.

Author Comment

ID: 35151796
I agree with the steps recommended before performing an offline defrag, but I forgot to mention that there are no default storage limits defined in the Exchange server's Mailbox Store.  And as I perform a random survey of mailbox limits on end user accounts inside AD, I see there are none set there either; in fact, all end user account Storage Limits point back to the Mailbox Store defaults (of which there are none)


Is the download of all mail to local .PST both a backup precaution as well as an effort to create white space.?

I will implement the Deletion setting retention policy changes against the store right away, but if I also set Storage limits now, will it cause any problems with the Exchange server's Mailbox Store or the end user's Outlook Client or should I wait until the work is completed with .pst creation before setting Storage limits as they may prohibiting sends as well as other work until the user account is cleaned up?.   Which is acceptable?

Is there someway to emty all "deleted items" folders in mass from all clients?

Expert Comment

ID: 35152445
downloading it to local pst means tht the mails will be no longer available on the server, As this will ceate a space on the server.
LVL 19

Expert Comment

ID: 35154804
The 1221 event does not contain the stm file. It only shows the edb free white space.
However if you want to check the actual while space of the database then you have to dismount the database and run eseutil /ms.

If you want to create more white space then purge th emailboxes which are already deleted and doenload the email to the pst.

Expert Comment

ID: 35356520
has the issue been resolved, expecting that it should be awaiting 4ur rply on this....

Author Closing Comment

ID: 35752166
The question of setting storage limits causing any problems with the Exchange server's Mailbox Store or the end user's Outlook Client was not answered.

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

MS Outlook is a world-class email client application that is mainly used for e-communication globally.  In this article, we will discuss the basic idea about MS Outlook, its advanced features, and types of MS Outlook File formats.
A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question