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Question about Event ID: 9688 and the 75GB database limit on 2003 R2 STD

Posted on 2011-03-16
Medium Priority
Last Modified: 2012-05-11
I'm getting the following description under Event ID: 9688

Exchange store 'First Storage Group\Mailbox Store (SAPPHIRE)': The logical size of this database (the logical size equals the physical size of the .edb file and the .stm file minus the logical free space in each) is 67 GB. This database size is approaching the size limit of 75 GB.

If the logical database size exceeds the maximum size limit, it will be dismounted on a regular basis.
(note: see attached Event ID Screen shot if needed)

BACKGROUND: I inherited this Exchange server.  As you can see the database size limits have already been extended to 75GB at some point in the past by a previous administrator.  I have asked the end users to delete any unnecessary email and permanently delete their deleted items folders, but I'm still getting the event 9688.

QUESTION: Is there a process I need to run on the database to "clean it up" so that the new database levels are recogniized or does this happen automatically after 30 days?       event id screen shot
Question by:voipguy
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Accepted Solution

waleeda earned 750 total points
ID: 35151374

Assisted Solution

prashant_sawant earned 750 total points
ID: 35151404
Please check the event id 1221, Which will give u the idea of white space available on the server..

Author Comment

ID: 35151426
Contents of Event ID: 1221 from 3/15/2011:

The database "First Storage Group\Mailbox Store (SAPPHIRE)" has 125 megabytes of free space after online defragmentation has terminated.
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Expert Comment

ID: 35151443
no need for offline defrag its very small space

Expert Comment

ID: 35151637
So , The offline defrag of the database wont help you in compacting the size,

Firstlly you will have to ask all the users to download the mails from the exchange server, to local PST, this wil create a space on the server, i.e your your white space will increase, Also make sure that the retention policy is set to zero days for deleted items.

After you have finished with this,  check the ebvent id 1221 after online defrag , this will give u the exact space will you will get after performing the offline defrag.

Author Comment

ID: 35151796
I agree with the steps recommended before performing an offline defrag, but I forgot to mention that there are no default storage limits defined in the Exchange server's Mailbox Store.  And as I perform a random survey of mailbox limits on end user accounts inside AD, I see there are none set there either; in fact, all end user account Storage Limits point back to the Mailbox Store defaults (of which there are none)


Is the download of all mail to local .PST both a backup precaution as well as an effort to create white space.?

I will implement the Deletion setting retention policy changes against the store right away, but if I also set Storage limits now, will it cause any problems with the Exchange server's Mailbox Store or the end user's Outlook Client or should I wait until the work is completed with .pst creation before setting Storage limits as they may prohibiting sends as well as other work until the user account is cleaned up?.   Which is acceptable?

Is there someway to emty all "deleted items" folders in mass from all clients?

Expert Comment

ID: 35152445
downloading it to local pst means tht the mails will be no longer available on the server, As this will ceate a space on the server.
LVL 19

Expert Comment

ID: 35154804
The 1221 event does not contain the stm file. It only shows the edb free white space.
However if you want to check the actual while space of the database then you have to dismount the database and run eseutil /ms.


If you want to create more white space then purge th emailboxes which are already deleted and doenload the email to the pst.

Expert Comment

ID: 35356520
has the issue been resolved, expecting that it should be awaiting 4ur rply on this....

Author Closing Comment

ID: 35752166
The question of setting storage limits causing any problems with the Exchange server's Mailbox Store or the end user's Outlook Client was not answered.

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