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SBS 2003/Exchange 2003 ActiveSync Failure

Posted on 2011-03-16
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Last Modified: 2012-05-11
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Have a problem I have been struggling with for the past 3 days:

Client goes out and gets new Verizon iPhones.  Need to connect them up to the inhouse exchange server.  3rd party security certificate is in place.  OWA works fine

Using testexchangeconnectivity.com, I get the dreaded foldersync, http 500 error.  Event logs show Activesync 3005 http 501 errors

I have already followed the guides here: http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_1798-Exchange-2003-Activesync-Connection-Problems-FAQ.html, and all the MS knowledge base articles I could find.  I have deleted and recreated the Exchange, Exchweb, Microsoft Server- ActiveSync, OMA, exchange-oma, and public virtual directories several times as per the MS Knowledgebase articles, with no change.

Any other pointers?  Could really use some help here

Thanks in advance
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Question by:boatasiaus
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Expert Comment

by:Alan Hardisty
ID: 35151733
I would not worry about the 3005 errors in the Application Event Log - they can be ignored most of the time.

The HTTP 500 error is the pain that might need some TLC to resolve and possibly Microsoft's assistance.  I have been waiting for another server to go South so that I can call MS and try to resolve the problem and add more to my article : )

So - you have worked your way through my article and checked all the settings and not made any progress?

When you followed KB883380 and deleted the Exchange Virtual Directories, did you also delete the exchange-oma virtual directory and disable FBA before recreating the directories?

Have you checked the IIS settings on the Exchweb virtual directory?

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Author Comment

by:boatasiaus
ID: 35151779
Alan

Thanks for the prompt reply.  Your article was a tremendous resource, but unfortunately, it did not resolve my problem.

Yes, I have worked my way thru your entire atricle, with no success.  When I deleted the 5 or 6 (can't remember) virtual directories, I did disaable FBA before restarting the Assistant service for re-creation.  After doing this, I did go back and double check authentication settings and SSL settings as per your article.  They nmatched up after re-creation.

Hoping some has resolved this, before the call to MS support.  If I do call in a few days, will post their results back to the forum
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Alan Hardisty earned 250 total points
ID: 35151879
Oh well - it does say it fixes 99% of problems!

I would perhaps run through KB883380 again - delete all the Virtual Directories mentioned, plus the Exchange-oma, then follow method 2 of KB883380, then follow KB817379 to create the exchange-oma virtual directory, then re-run the connect to the Internet Wizard (changing nothing) and then run IISRESET and reboot the server.

Once that has done, run the test again and see what results you get.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 35151887
The one part missing off the end of my article that MS tried on a call I made was to install the following update:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&displaylang=en

Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7)

But I never got to complete that call as the customer stopped wanting the solution - ho hum!
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Author Closing Comment

by:boatasiaus
ID: 35155781
Alan

Well did it one more time, and it worked!testexchangeconnectivity.com shows all green:)

Did absolutely nothing different this time, but for whatever reason MS decided to play nice...

Thanks for the assistance.  Great guide
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by:Alan Hardisty
ID: 35155790
: ) - Excellent news.  Glad you are sorted and thanks for the points.

Alan
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