Solved

Outlook 2003, on my MS Server 2003 OS, has stopped responding, can you help?

Posted on 2011-03-16
7
260 Views
Last Modified: 2012-05-11
Problem:
Accessed my Server 2003 OS this morning, and it was sitting at Ctrl-Alt-Del.  This is unussual, because it is in a Virtual environement and was logged in and locked.  I tried to start Outlook, used to send reports to users, and the program says the options are "Retry, Work Off Line, or Cancel".    My initial attepmt was "Retry", but It locked and nolonger gets to a point where I can choose it only says "Not Responding".  I know for a fact that my Exchange server is responding normally.

What I have done to correct it:
I have repaired the office install.  I have run the "MS FixIt" tool.  I am unable to get into the Outlook Interface.  I can access "Mail" in control panel, but that seems limited, before that locks-up.  My Outlook OST is missing.  I try to create another profile, but it locks up the "Mail" interface.



Does anyone have a clue what I can do? Picture of Locked screen
0
Comment
Question by:baytowel
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 31

Expert Comment

by:Justin Owens
ID: 35157719
Can you start outlook in safe mode?  From the command prompt:

outlook /safe

If this works, then you have something corrupt, like an extension or an email trying to display in the reading pane.  If it fails, you may have a corrupt profile itself.

Also, check DNS resolution.  Outlook uses server names (exchange.domain.local), so if you cannot resolve those, it will fail to respond properly.  That can also prevent you from creating a new profile.

DrUltima
0
 

Author Comment

by:baytowel
ID: 35157822
Thank you for your response.  I have tried adding a different profile, to no avail.  I have been prompted to start in "Safe Mode" and tried it with no variation, but I have not tried from the command prompt.  I have also looked into DNS and all appears to be in place.

At this time, I have uninstalled Outlook 2003 (Stand Alone) and I will reinstall to see if this corrects the problem.  As this is a Production server, I will not reboot between uninstall and reinstall.  I know this may impede the repair, but I am hoping it will refresh the correct files.

0
 
LVL 31

Expert Comment

by:Justin Owens
ID: 35157883
DNS may be configured correctly, but is it working correctly?

From a command prompt, if you do a:

nslookup servername

Does it both check your correct DNS server (not an ISP) and also resolve it to the correct server?
0
U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

 

Author Comment

by:baytowel
ID: 35283465
Yes.  NSLookUp is correct.
0
 
LVL 31

Expert Comment

by:Justin Owens
ID: 35283687
Just re-read.  Do I understand that you have Outlook installed on the same server as Exchange?
0
 

Accepted Solution

by:
baytowel earned 0 total points
ID: 35283751
No.  Outlook is on a production server, not an Exchange server.  I have given up.  I talked to the third party software vendor that we use for scheduling e-mail, and moved all to a different server.

Thank you for your time and energy.
0
 

Author Closing Comment

by:baytowel
ID: 36572270
My solution was drastic but it worked.
0

Featured Post

Revamp Your Training Process

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question