Solved

outlook 2000 - received messages not showing CONTENT when there's an attachment

Posted on 2011-03-16
4
498 Views
Last Modified: 2012-05-11
A client has Outlook 2000   9.0.0.2711
WHen she receives messages that do not have attachments, the message body content is fine.
When there's an attachment (ex: PDF)  there's no content displayed

We cannot find any correspondence for  HTML vs PlainText message bodies.

Neighboring computers that receive the same email message stream, also using Outlook, show the entire message.

What setting in Outlook would delete the message body both in preview and separate window message and forwarding the message?



0
Comment
Question by:willsherwood
  • 3
4 Comments
 
LVL 7

Assisted Solution

by:brota
brota earned 500 total points
ID: 35151693
It may be the outlook attachment blocking.
http://www.slipstick.com/outlook/esecup/getexe.asp

Take a look there for some information on it
0
 

Author Comment

by:willsherwood
ID: 35151761
thanks, however i don't think that's the issue.
The attachments are always PDF and JPG
we're now looking to see if it's the virus software that is deleting the message body
0
 

Accepted Solution

by:
willsherwood earned 0 total points
ID: 35512265
Problem went away after a week or so through no apparent correlation of any human actions.
0
 

Author Closing Comment

by:willsherwood
ID: 35714750
thanks for your help in trying to resolve.  i never know how to close out these questions that would seem to be just a transitory problem.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

685 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question