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outlook 2000 - received messages not showing CONTENT when there's an attachment

Posted on 2011-03-16
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Last Modified: 2012-05-11
A client has Outlook 2000   9.0.0.2711
WHen she receives messages that do not have attachments, the message body content is fine.
When there's an attachment (ex: PDF)  there's no content displayed

We cannot find any correspondence for  HTML vs PlainText message bodies.

Neighboring computers that receive the same email message stream, also using Outlook, show the entire message.

What setting in Outlook would delete the message body both in preview and separate window message and forwarding the message?



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Question by:willsherwood
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Assisted Solution

by:brota
brota earned 2000 total points
ID: 35151693
It may be the outlook attachment blocking.
http://www.slipstick.com/outlook/esecup/getexe.asp

Take a look there for some information on it
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Author Comment

by:willsherwood
ID: 35151761
thanks, however i don't think that's the issue.
The attachments are always PDF and JPG
we're now looking to see if it's the virus software that is deleting the message body
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Accepted Solution

by:
willsherwood earned 0 total points
ID: 35512265
Problem went away after a week or so through no apparent correlation of any human actions.
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Author Closing Comment

by:willsherwood
ID: 35714750
thanks for your help in trying to resolve.  i never know how to close out these questions that would seem to be just a transitory problem.
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