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Quickbooks Question

Posted on 2011-03-16
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Last Modified: 2012-06-27
Hello all,
I have a client that has Quickbooks Pro 2006 and according to their CPA they are not to upgrade.
Anyway the data is on a shared drive on their peer-to-peer "server" (really a Windows XP Pro PC).
Anyway, when on the "server" I just try to do a verify of the database, it comes back (after it flashes the verify box (it doesn't even scroll the percentage)) and gives an error that states "The connection to the company file has been lost.  Quickbooks must close immediately.  Any unsaved data will need to be re-entered."
This makes no sense since everything I have seen on the Intuit website states that you must fix the network connection.  The data is on the C drive of the same machine, so this makes no sense.
I have run the Quickbooks diagnostics utility and it states the same error.
I know that many forums say to send the data to Intuit to have them fix it, but they want us to upgrade to the latest edition and that is a no go for now.
What else can I do to fix this?
Thanks
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Question by:chillepod
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John Hurst earned 500 total points
ID: 35152697
First, (I use QB all the time, and interface regularly with Chartered Accountants), that CPA is nuts. The QB version your client is using is LONG out of support and usefulness.

Second, you can try the following:

1. Make a very safe backup of the ledger (database and Company file are other terms).
2. Find the QB installation CD.
3. Find a different computer with no QB (in case my suggestion cannot be executed)
4. Install QB 2006 on this different computer.
5. Copy the ledger to this computer.
6. Now see if it will verify and/or rebuild.
7. If so, copy it back to one of the QB computers and see if it runs.
8. If not, you will have to send the file to Intuit for repair. At that point, you will surely have to upgrade.

... Thinkpads_User
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Author Closing Comment

by:chillepod
ID: 35159235
That is what I was looking for.  Thanks.
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LVL 94

Expert Comment

by:John Hurst
ID: 35159727
Thank you. Good luck going forward and please do recommend they upgrade. ... Thinkpads_User
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