Solved

Outlook 2003

Posted on 2011-03-16
10
731 Views
Last Modified: 2013-01-30
On some occassions when a user opens a save email (*.msg) it crashes outlook asking it to be restarted. My users in a terminal server environment outlook 2003 SP3, Windows server 2003 r2
0
Comment
Question by:Jerzak1976
10 Comments
 
LVL 26

Expert Comment

by:MidnightOne
ID: 35156105
What event shows in the application event log when this happens?
0
 
LVL 26

Expert Comment

by:e_aravind
ID: 35159039
Is the end-user trying to access\open the MSG file from the desktop.

Can he try saving the same @ some other locations like c:\folders?

0
 

Author Comment

by:Jerzak1976
ID: 35161881
Nope saving to a network folder. Its running off a terminal server!

Event viewer error:

Faulting application ois.exe, version 11.0.8161.0, stamp 46031e2f, faulting module kernel32.dll, version 5.2.3790.4480, stamp 49c51f0a, debug? 0, fault address 0x0000bef7.
0
Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

 
LVL 26

Expert Comment

by:e_aravind
ID: 35163115
want to give a try with the registry:
HKCU\Software\Microsoft\Office\11.0\Word\Options
DWORD: DisableRobustifiedUNC
Value: 1

and\or

HKCU\Software\Microsoft\Office\Word\Options\DisableRobustifiedUNC
DWORD: 1

0
 

Author Comment

by:Jerzak1976
ID: 35203519
Nope this didnt seem to help. It only happens with a few emails that have been saved, 70% of them open fine. It could be am issue with when they were saved!
0
 

Accepted Solution

by:
Jerzak1976 earned 0 total points
ID: 35381235
Windows update resolved the issue!
0
 

Expert Comment

by:Deepakkumargera
ID: 35381259
You can try Ben’s suggestions to test the issue by starting Outlook in safe mode.

 

Here are the steps to start the Outlook program in safe mode

==============

1.       Click Start, point to All Programs, and then point to Microsoft Office.

2.        Press and hold the CTRL key, and then click the Office program you want to start.
 

If the problem does not occur in the safe mode, this issue might be related to some third-party add-ins in the Office program, we can try to disable them. Normally, you could do the following to disable the conflict add-ins in your Office program:

 

Disable add-ins
***************************

a.      Click File  menu à click Options à Add-in à click Go button in the Manage: Com-in Add.

b.      Check if there are any add-ins, clear the checkbox to disable them.

c.       Close the Office program and restart it.

d.      Add one check back each time to the list of Add-In, restart the Office program, and repeat the above procedure. Once the issue reappears again, we can determine which add-in causes this problem and then disable it.

Deepak Kumar Gera
0
 

Author Comment

by:Jerzak1976
ID: 35381290
Windows Update solved thanks :)
0
 

Author Closing Comment

by:Jerzak1976
ID: 35410438
Was resolved via a windows update.
0
 

Expert Comment

by:volarad
ID: 38834924
Hy,

Which update solved the problem.
The company IT policy doesn't allow me to update automatically the windows OS on my servers.

Please help,
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Find out what you should include to make the best professional email signature for your organization.
In this step by step procedure, you will come to know the details of creating an Outlook meeting in 2007, 2010, 2013 & 2016.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

813 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now