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devices not syncing to Blackberry server.

Posted on 2011-03-17
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Last Modified: 2012-05-11
Hi
I'm using Blackberry server version 4.1.4.17 on Win 2003.

Nothing has changed on the BES server but suddenly no devices are syncing. I have tried restarting BES services and the whole server and it all comes back online and BES server states that it's running.
I have noticed in the event logs that I am getting event ID code: 10277 "Agent 1 failed to start. Error code 5305"
Can anyone help ASAP.
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Question by:smiffy07
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by:Acosta Technology Services
ID: 35155652
http://www.blackberryforums.com.au/forums/microsoft-exchange/3803-service-failed-start-generating-error-5305-a.html

You'll need to check the 13 listed steps in the above article.  One or more of those issues must be occurring on your network for the Agent 1 error.  I'm sorry I can't be more specific, but that particular error has many causes.
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Accepted Solution

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smiffy07 earned 0 total points
ID: 35296548
This was down to permission rights on the admin user for the BES server.
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Author Closing Comment

by:smiffy07
ID: 35331330
issue resolved
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