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Exchange 2010 Active Sync / iPhone issue

Posted on 2011-03-17
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Last Modified: 2012-05-11
Have a user whose appointments on his calendar are behaving oddly on his iPhone. It's very wordy to explain so let me give you an example.

User creates annual appointments to meet with his clients. As a date comes up as a Monday at 10AM but they arrange with the client to reschedule to 11AM. The change is made and appears as you would expect in Outlook. When the user checks his calendar on his iPhone though it shows up at both 10AM and 11AM.
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Question by:mwhain
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by:liquid101
ID: 35156047
I think the calendar issue has been around for a while and it may have even gotten worse with the latest OS update for the iPhone.  I could be mistaken, but I'm not sure that there's even official support from Apple for Exchange 2010 just yet.
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by:mwhain
ID: 35156409
If that's the case is there a known workaround?
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by:liquid101
ID: 35156489
I was poking around the Apple forums and saw this same issue.  Did you post this issue there as well?  I'm curious on what you find since we will be rolling out iPads soon and this may be relevant to an enterprise environment.

That being said, I didn't find a workaround for this specific issue.  Since I just broke my iPhone's screen and it's being repaired, I can't test this myself.  Sorry.
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liquid101 earned 500 total points
ID: 35156513
I was poking around the Apple forums and saw this same issue.  Did you post this issue there as well?  I'm curious on what you find since we will be rolling out iPads soon and this may be relevant to an enterprise environment.

That being said, I didn't find a workaround for this specific issue.  Since I just broke my iPhone's screen and it's being repaired, I can't test this myself.  Sorry.
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Assisted Solution

by:mwhain
mwhain earned 0 total points
ID: 35486483
Sorry I lost track of this question. I never found an answer but strangely the issue resolved itself. Since I didn't have a solution I decided to edit his calendar and fix the issues manually for a week or two in advance. When I did that I saw that after the first 2 weeks and the last week or two it did not happen anymore. So it seems to have only affected a short period of time and has not recurred.

I honestly can't rule out user error on this.
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Author Closing Comment

by:mwhain
ID: 35510906
No real solution but logical troubleshooting all the way.
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