Expiring Today—Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Problem with Hosted Exchange and a local PST file

Posted on 2011-03-17
5
Medium Priority
?
552 Views
Last Modified: 2012-05-11
I have a client who is using hosted Exchange.  She also has a local PST file providing a set of folders that she can drag emails into.  This PST file is in her Documents folder.  This documents folder is a redirected folder on the local server.

Every now and then, she:
1. Cannot expand the local PST because it's saying that she doesn't have a connection to the local server.  She does, and we can browse the documents in her documents folder.

2. Cannot expand the local PST after returning from screen saver.

How would I troubleshoot this?  There are 15 people on site, and only 2 people are having this problem so far.  Everyone has a local PST for archiving.
0
Comment
Question by:DaveWWW
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 

Author Comment

by:DaveWWW
ID: 35156473
More info:

I ran a repair on the PST and itr said there were no errors found.

When I remove the PST from the profile and attempt to add it back in, it generates a hexadecimal error number with "unknown error" or something like that.

When I copy the PST from her redirected Documents folder to her own "Downloads" folder on her oen local hard drive, it loads with no problem.  Of course this is not synced to the server so it is not a permanent solution.

So it appears there is a problem with getting the PST from the redirected Documents folder.  Anyone encounter this before?
0
 
LVL 9

Expert Comment

by:Barry Gill
ID: 35156506
it is a fairly well documents and talked about fact that accessing PST's from network locations does not work well.
I will do some digging to get you specifics, but basically the problems your user is experiencing are probably all related to the network access of the PST.
0
 
LVL 9

Accepted Solution

by:
Barry Gill earned 2000 total points
ID: 35156517
0
 
LVL 39

Expert Comment

by:Philip Elder
ID: 35156751
We have network located PST files that are used for archival purposes that remain open in Outlook and do not have any issues. Some of them are approaching 4GB+ in size too.

The problem lies in the PST being in a redirected folder.

Offline Files and the local file cache do not like certain types of files such as PSTs or database driven files.

We use a network folder that Offline Files does not cache, has Access-based Enumeration enabled, and has exclusive permissions to the user to store those files.

We then have an exclusive and secured location that also has the benefit of being backed up.

Philip
0
 

Author Closing Comment

by:DaveWWW
ID: 35156880
Thanks - that's pretty clear!  I'll probably move the PST to her local machine, and perhaps put the machine on a backup to the server in the middle of the night.
0

Featured Post

Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to deal with a specific error when using the Enable-RemoteMailbox cmdlet to create a mailbox in the cloud-based service, for an existing user in an on-premises Active Directory.
One-stop solution for Exchange Administrators to address all MS Exchange Server issues, which is known by the name of Stellar Exchange Toolkit.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses

718 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question