[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

Problem with Hosted Exchange and a local PST file

Posted on 2011-03-17
5
Medium Priority
?
554 Views
Last Modified: 2012-05-11
I have a client who is using hosted Exchange.  She also has a local PST file providing a set of folders that she can drag emails into.  This PST file is in her Documents folder.  This documents folder is a redirected folder on the local server.

Every now and then, she:
1. Cannot expand the local PST because it's saying that she doesn't have a connection to the local server.  She does, and we can browse the documents in her documents folder.

2. Cannot expand the local PST after returning from screen saver.

How would I troubleshoot this?  There are 15 people on site, and only 2 people are having this problem so far.  Everyone has a local PST for archiving.
0
Comment
Question by:DaveWWW
  • 2
  • 2
5 Comments
 
LVL 1

Author Comment

by:DaveWWW
ID: 35156473
More info:

I ran a repair on the PST and itr said there were no errors found.

When I remove the PST from the profile and attempt to add it back in, it generates a hexadecimal error number with "unknown error" or something like that.

When I copy the PST from her redirected Documents folder to her own "Downloads" folder on her oen local hard drive, it loads with no problem.  Of course this is not synced to the server so it is not a permanent solution.

So it appears there is a problem with getting the PST from the redirected Documents folder.  Anyone encounter this before?
0
 
LVL 9

Expert Comment

by:Barry Gill
ID: 35156506
it is a fairly well documents and talked about fact that accessing PST's from network locations does not work well.
I will do some digging to get you specifics, but basically the problems your user is experiencing are probably all related to the network access of the PST.
0
 
LVL 9

Accepted Solution

by:
Barry Gill earned 2000 total points
ID: 35156517
0
 
LVL 41

Expert Comment

by:Philip Elder
ID: 35156751
We have network located PST files that are used for archival purposes that remain open in Outlook and do not have any issues. Some of them are approaching 4GB+ in size too.

The problem lies in the PST being in a redirected folder.

Offline Files and the local file cache do not like certain types of files such as PSTs or database driven files.

We use a network folder that Offline Files does not cache, has Access-based Enumeration enabled, and has exclusive permissions to the user to store those files.

We then have an exclusive and secured location that also has the benefit of being backed up.

Philip
0
 
LVL 1

Author Closing Comment

by:DaveWWW
ID: 35156880
Thanks - that's pretty clear!  I'll probably move the PST to her local machine, and perhaps put the machine on a backup to the server in the middle of the night.
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Exchange database may sometimes fail to mount owing to various technical reasons. A dismounted EDB file can be the source of many Exchange errors including mailbox inaccessibility for users. Resolving the root cause of mounting problems becomes …
There’s hardly a doubt that Business Communication is indispensable for both enterprises and small businesses, and if there is an email system outage owing to Exchange server failure, it definitely results in loss of productivity.
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
As many of you are aware about Scanpst.exe utility which is owned by Microsoft itself to repair inaccessible or damaged PST files, but the question is do you really think Scanpst.exe is capable to repair all sorts of PST related corruption issues?
Suggested Courses

591 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question