Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

DNS question

Posted on 2011-03-17
6
Medium Priority
?
236 Views
Last Modified: 2012-06-21
Hello,

Our company is having difficulties sending emails to a certain server. It seems the recipient's server doesn't like the reverse dns of the IP address that our emails are being sent from.

How can I link the IP address with out primary domain name?

thanks in advance,

Steve
0
Comment
Question by:skbohler
  • 3
  • 2
6 Comments
 
LVL 35

Accepted Solution

by:
Ernie Beek earned 1500 total points
ID: 35156185
To set up a reverse DNS record (PTR) you need to ask your ISP (and NOT the company managing your domain). The one who manages the physical internet connection (ie the ISP) needs to create the reverse record.
So just call them and ask them to create a PTR record for your domain.
That should do the trick.
0
 
LVL 4

Expert Comment

by:cavp76
ID: 35156186
That´s a job for your ISP... is it a hosted service, or in-house server?
0
 

Author Comment

by:skbohler
ID: 35156213
We manage our own server.

I went into DNS, Forward lookup. I added a PTR record, but it created a FQDN of xx.xxx.xxx.xx.domainname.com (xx's are IP address). And, it created a sub-folder for our zone beginning with the first numbers of the IP address.

Did I do something wrong?
0
WatchGuard Case Study: NCR

With business operations for thousands of customers largely depending on the internal systems they support, NCR can’t afford to waste time or money on security products that are anything less than exceptional. That’s why they chose WatchGuard.

 
LVL 35

Expert Comment

by:Ernie Beek
ID: 35156223
Like we said: ISP
0
 

Author Comment

by:skbohler
ID: 35158556
I went into the control panel our web hosting provider offers and found a place to update the IP addresses with domain names there. Should be all set now.
0
 

Author Closing Comment

by:skbohler
ID: 35401575
Provided one possible solution. However, I was actually able to do it via a control panel from web hosting provider.
0

Featured Post

WatchGuard Case Study: NCR

With business operations for thousands of customers largely depending on the internal systems they support, NCR can’t afford to waste time or money on security products that are anything less than exceptional. That’s why they chose WatchGuard.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Most DNS problems are VERY easily troubleshot and identifiable if you can follow the steps a DNS query takes. I would like to share the step-by-step a DNS query takes from the origin to the destination. _____________________________________________…
Occasionally you run into the website or two that will not resolve properly using your own DNS servers.  Some people simply set up global forwarders for their DNS server.  I don’t recommend doing this because it can cause problems resolving addresse…
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…
In response to a need for security and privacy, and to continue fostering an environment members can turn to for support, solutions, and education, Experts Exchange has created anonymous question capabilities. This new feature is available to our Pr…
Suggested Courses

972 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question