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DNS question

Hello,

Our company is having difficulties sending emails to a certain server. It seems the recipient's server doesn't like the reverse dns of the IP address that our emails are being sent from.

How can I link the IP address with out primary domain name?

thanks in advance,

Steve
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skbohler
Asked:
skbohler
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1 Solution
 
Ernie BeekExpertCommented:
To set up a reverse DNS record (PTR) you need to ask your ISP (and NOT the company managing your domain). The one who manages the physical internet connection (ie the ISP) needs to create the reverse record.
So just call them and ask them to create a PTR record for your domain.
That should do the trick.
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cavp76Commented:
That´s a job for your ISP... is it a hosted service, or in-house server?
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skbohlerAuthor Commented:
We manage our own server.

I went into DNS, Forward lookup. I added a PTR record, but it created a FQDN of xx.xxx.xxx.xx.domainname.com (xx's are IP address). And, it created a sub-folder for our zone beginning with the first numbers of the IP address.

Did I do something wrong?
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Ernie BeekExpertCommented:
Like we said: ISP
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skbohlerAuthor Commented:
I went into the control panel our web hosting provider offers and found a place to update the IP addresses with domain names there. Should be all set now.
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skbohlerAuthor Commented:
Provided one possible solution. However, I was actually able to do it via a control panel from web hosting provider.
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