Outlook cache after recreate an User on Exchange 2010
Posted on 2011-03-17
An administrator accidentally deleted 4 users on the Network, and it wasnt able to restore from System State backup. So, I recreated these users and restore their mailboxes (fortunately I could restore their mailbox from the bakcup).
Now, all the internal users are trying to send email to these "new" users using the Outlook autocomplete cache (i.e. only typing 2 characters and it completes with the user's name), but the message cannot be delivered.:
Delivery has failed to these recipients or groups:
'Cristiane Oliveira' <mailto:IMCEAEX-_O%3Dcompany_OU%3DFirst%2B20Administrative%2B20Group_cn%3DRecipients_cn%3Dcristiane%2B2Eoliveira@company.com>
The e-mail address you entered couldn't be found. Check the address and try resending the message. If the problem continues, please contact your helpdesk.
Diagnostic information for administrators:
Generating server: NSAP0010VPEX.company.com.br
#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##
Original message headers:
Received: from NSAP0010VPEX.compnay.com.br ([::1]) by nsap0010vpex.company.com.br
([fe80::455c:9e2:8db:853a%14]) with mapi; Thu, 17 Mar 2011 10:02:35 -0300
Content-Type: application/ms-tnef; name="winmail.dat"
From: Ney Santos <firstname.lastname@example.org>
To: 'Cristiane Oliveira' <email@example.com>
Date: Thu, 17 Mar 2011 10:02:35 -0300
If I delete this cache or type the address or search on the GAL, I can send the email without any errors.
Is there a way to refresh this cache on the user's Outlook? We use Outlook 2007 and 2010, and my Exchange server is 2010 Standard.