Created email alias but users outgoing mail is under original name not the alias

I have a user who is using a generic "reception" account. I would like this account to not be associated with her name (Karen).

I have created an email alias on the exchange server. I then clicked to set this new address as the primary address. However after a couple of minutes it reverted back to having the reception adddress.

So ithen learned that i needed to change the "alias" on the exchange general tab to karen.

It now does not revert back to the original email address being the primary however the user is saying that anybody external that receives mail from her is still seeing the name reception as the sender.

What do I need to do next?

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roy_battyDirectorAsked:
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andy_maskellConnect With a Mentor Commented:
You need to go into the properties of the user Karen within Exchange Server manager and change the display name from Karen to Reception
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AkhaterCommented:
Go to the user properties and untick the "automatically update from email address policy"

check the one you want to show when it sends and set it as primary (it has to be bold).

That should be it, if it doesn't work try restarting the server or wait a few hours


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