Solved

Created email alias but users outgoing mail is under original name not the alias

Posted on 2011-03-17
2
464 Views
Last Modified: 2012-05-11
I have a user who is using a generic "reception" account. I would like this account to not be associated with her name (Karen).

I have created an email alias on the exchange server. I then clicked to set this new address as the primary address. However after a couple of minutes it reverted back to having the reception adddress.

So ithen learned that i needed to change the "alias" on the exchange general tab to karen.

It now does not revert back to the original email address being the primary however the user is saying that anybody external that receives mail from her is still seeing the name reception as the sender.

What do I need to do next?

0
Comment
Question by:roy_batty
2 Comments
 
LVL 49

Expert Comment

by:Akhater
ID: 35156283
Go to the user properties and untick the "automatically update from email address policy"

check the one you want to show when it sends and set it as primary (it has to be bold).

That should be it, if it doesn't work try restarting the server or wait a few hours


0
 
LVL 4

Accepted Solution

by:
andy_maskell earned 500 total points
ID: 35156957
You need to go into the properties of the user Karen within Exchange Server manager and change the display name from Karen to Reception
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question