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Issue with Outlook 2003 .prf not working on XenApp 6

Posted on 2011-03-17
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Last Modified: 2012-05-11
We are moving from Presentation Server 4.5 to XenApp 6.  On the XenApp server we are running Office 2003.  I have installed office using a .mst file that we use on our workstations and that works properly on them.  During the install it copies a .prf file into the office installation folder.  While I am logged in as Administrator, the user account that did the install, when I open Outlook for the first time the mail profile is created.  I can also delete the Current User Office key and open Outlook and it will again create the mail profile.  This tells me the .prf is being applied for the Administrator user.

The problem comes when a different user logs in and opens Outlook for the first time.  That user will get the wizard to create a new mail profile.  Why is the .prf file not taking over when users other than Administrator log in?  I installed Office in install mode so I would assume that the Import PRF regkey would be set for default users.  What am I doing wrong and how do I fix this?  We never had this problem on Presentation Server 4.5.
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Question by:TPBPIT
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4 Comments
 
LVL 26

Expert Comment

by:e_aravind
ID: 35163016
What happens if the end-users tries using the "Outlook /importPRF" or double-clicking the PRF file directly

Are they getting any permission(s) related issues?
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Author Comment

by:TPBPIT
ID: 35164533
If the user clicks the PRF it imports fine.
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LVL 26

Accepted Solution

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e_aravind earned 2000 total points
ID: 35165158
Can you double-check if the value for the ImportPRF registry key is pointing to any network share?

do the end-users have permission(s) for the same drive?

http://forums.citrix.com/thread.jspa?threadID=75515
http://forums.citrix.com/message.jspa?messageID=1361636
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Author Comment

by:TPBPIT
ID: 35165815
It does not point to any network share.  The prf is in the root of the office directory on the Citrix box.
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