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blue screen analysis

Posted on 2011-03-17
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Last Modified: 2012-05-11
I have a user who had a failing hard drive.  We imaged the drive, replaced with a new hard drive, then loaded the image.  Everything seems ok, except for a few blue screens in the last couple of days.  The bug check analysis is always the same.  Can anyone point at what could be causing this?

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Use !analyze -v to get detailed debugging information.

BugCheck 1000000A, {bec29601, 1c, 0, 80502de2}

Probably caused by : ntkrpamp.exe ( nt!KiWaitSatisfyAll+1c )

Followup: MachineOwner
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0: kd> !analyze -v
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IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: bec29601, memory referenced
Arg2: 0000001c, IRQL
Arg3: 00000000, bitfield :
      bit 0 : value 0 = read operation, 1 = write operation
      bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 80502de2, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS:  bec29601

CURRENT_IRQL:  1c

FAULTING_IP:
nt!KiWaitSatisfyAll+1c
80502de2 8a10            mov     dl,byte ptr [eax]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  svchost.exe

LAST_CONTROL_TRANSFER:  from 804fae40 to 80502de2

STACK_TEXT:  
a71eab64 804fae40 ff6c3fff 00000001 00000000 nt!KiWaitSatisfyAll+0x1c
a71eab9c 8063acac 00000000 80558800 00000000 nt!KeWaitForMultipleObjects+0x362
a71eabec 80638b12 00000000 00000000 a71eac14 nt!CmpFileWrite+0x1a2
a71eac68 8063203d e1037008 00000000 00000000 nt!HvWriteHive+0x264
a71eac8c 80620b72 e10352d8 00002020 a71eacc0 nt!CmDumpKey+0x71
a71eacac 805413fc e5594b50 00002020 00000004 nt!NtSaveKeyEx+0x98
a71eacac 80500d5d e5594b50 00002020 00000004 nt!KiFastCallEntry+0xfc
a71ead30 80620b3d 00001f00 00002020 00000004 nt!ZwSaveKeyEx+0x11
a71ead50 805413fc 00001f00 00002020 00000004 nt!NtSaveKeyEx+0x63
a71ead50 7c90e514 00001f00 00002020 00000004 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0134ee18 00000000 00000000 00000000 00000000 0x7c90e514


STACK_COMMAND:  kb

FOLLOWUP_IP:
nt!KiWaitSatisfyAll+1c
80502de2 8a10            mov     dl,byte ptr [eax]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiWaitSatisfyAll+1c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  498c079b

FAILURE_BUCKET_ID:  0xA_nt!KiWaitSatisfyAll+1c

BUCKET_ID:  0xA_nt!KiWaitSatisfyAll+1c

Followup: MachineOwner
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Question by:AxISQS
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6 Comments
 

Expert Comment

by:SolidSmokah
ID: 35157359
A blue screen with errorcode 1000000A ussually indicates a faulty hdd. In some cases it is caused by datacorruption wich is not corrected due to a faulty hdd-cable or port on the mainboard. Also a smal mailfunction in the memory could by the cause of the bsod.

I would suggest to try another hdd-cable, plug in into another port on the mobo, and if possible try a known good memory module in an unused memory slot.

As a last result i would try to do a clean re-install of the OS, not an image, to see if this resolves the issue.

I hope this will help you in your quest to resolve your issue
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LVL 9

Accepted Solution

by:
Ashok Dewan earned 500 total points
ID: 35157508
I also suggest you to check hdd error and bad sectors. download that hdd utility which belongs to same company of hdd that you are using. and also run sfc /scan command.

If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. For example, some Windows functions may not work, or Windows may crash. The System File Checker tool (SFC.exe) scans for missing or corrupted system files and repairs them.

http://support.microsoft.com/kb/929833


Because i have seen your analysis. I noticed svchost.exe also responss\ible for bsod.
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LVL 9

Expert Comment

by:Ashok Dewan
ID: 35157539
SFC /scannow replace  the corrupted file
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Author Comment

by:AxISQS
ID: 35157589
will give it a shot. thanks
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LVL 9

Expert Comment

by:Ashok Dewan
ID: 35157622
if your problem resolve then close this question by accepting an answer.thank you
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Author Closing Comment

by:AxISQS
ID: 35173888
no more blue screens reported since sfc made repairs. thanks.
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