Solved

Watchguard Firebox blocking YouTube

Posted on 2011-03-17
8
6,805 Views
Last Modified: 2012-06-21
We have a Watchguard X550e. I have created a new HTTP-Proxy to allow YouTube. In the HTTP exceptions, I have added:-

*.youtube.com*
*.ytimg.com*

I've also added video/x-flv to the content types, but even so, when trying to play a YouTube video, the following is displayed "An error occurred. Please try again later."

0
Comment
Question by:Chris Millard
  • 4
  • 3
8 Comments
 
LVL 3

Expert Comment

by:vervenetworks
ID: 35157941
Have you turned on logging for the Proxy Policy?  Also, Is there any webblocking service enabled on top of the Proxy?
0
 
LVL 17

Author Comment

by:Chris Millard
ID: 35157976
I have just turned on the logging, but I do not have the webblocker enabled on this policy
0
 
LVL 3

Expert Comment

by:vervenetworks
ID: 35158019
If you open a new browser session to youtube, do the logs show any deny packets?  You could also try adding the entire video/* to the allowed content types.  Are you doing an allow if matched, and av scan in not in the list or a drop.
0
Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

 
LVL 17

Author Comment

by:Chris Millard
ID: 35158173
The logs don't show any deny packets. I've put in the video/* content type, and I already the allow if matched and AV scan if not
0
 
LVL 3

Expert Comment

by:vervenetworks
ID: 35158190
Is this for all computers?  Could it possibly be a browser issue?  Do other video sites work, hulu/viveo/etc.
0
 
LVL 17

Accepted Solution

by:
Chris Millard earned 0 total points
ID: 35163860
I've found my problem. The IPs belonged to more than one HTTP Proxy, and as such the more restrictive policy was taking precedence.
0
 
LVL 17

Author Closing Comment

by:Chris Millard
ID: 35196550
I've found my problem. The IPs belonged to more than one HTTP Proxy, and as such the more restrictive policy was taking precedence.
0
 

Expert Comment

by:atp_9787
ID: 38108198
Thanks a lot Vervenetworks.

I'd the same problem in my office for some of the users who are in the same policy. After added Video/*, the issue got resolved.

Thanks again.

Regards,
ATP
0

Featured Post

Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
fabric 1 58
Palo Alto site-to-site vpn monitoring 5 51
Application timeout 4 45
AD Design Best Practices 6 38
In this article, I am going to show you how to simulate a multi-site Lab environment on a single Hyper-V host. I use this method successfully in my own lab to simulate three fully routed global AD Sites on a Windows 10 Hyper-V host.
This article will inform Clients about common and important expectations from the freelancers (Experts) who are looking at your Gig.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question