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Watchguard Firebox blocking YouTube

Posted on 2011-03-17
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Last Modified: 2012-06-21
We have a Watchguard X550e. I have created a new HTTP-Proxy to allow YouTube. In the HTTP exceptions, I have added:-

*.youtube.com*
*.ytimg.com*

I've also added video/x-flv to the content types, but even so, when trying to play a YouTube video, the following is displayed "An error occurred. Please try again later."

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Question by:Chris Millard
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8 Comments
 
LVL 3

Expert Comment

by:vervenetworks
ID: 35157941
Have you turned on logging for the Proxy Policy?  Also, Is there any webblocking service enabled on top of the Proxy?
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LVL 17

Author Comment

by:Chris Millard
ID: 35157976
I have just turned on the logging, but I do not have the webblocker enabled on this policy
0
 
LVL 3

Expert Comment

by:vervenetworks
ID: 35158019
If you open a new browser session to youtube, do the logs show any deny packets?  You could also try adding the entire video/* to the allowed content types.  Are you doing an allow if matched, and av scan in not in the list or a drop.
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LVL 17

Author Comment

by:Chris Millard
ID: 35158173
The logs don't show any deny packets. I've put in the video/* content type, and I already the allow if matched and AV scan if not
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LVL 3

Expert Comment

by:vervenetworks
ID: 35158190
Is this for all computers?  Could it possibly be a browser issue?  Do other video sites work, hulu/viveo/etc.
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LVL 17

Accepted Solution

by:
Chris Millard earned 0 total points
ID: 35163860
I've found my problem. The IPs belonged to more than one HTTP Proxy, and as such the more restrictive policy was taking precedence.
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LVL 17

Author Closing Comment

by:Chris Millard
ID: 35196550
I've found my problem. The IPs belonged to more than one HTTP Proxy, and as such the more restrictive policy was taking precedence.
0
 

Expert Comment

by:atp_9787
ID: 38108198
Thanks a lot Vervenetworks.

I'd the same problem in my office for some of the users who are in the same policy. After added Video/*, the issue got resolved.

Thanks again.

Regards,
ATP
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