Solved

Managing Smart Phones on Exchange 2003

Posted on 2011-03-17
13
850 Views
Last Modified: 2012-05-11
I have multiple smartphones users who connect thier devises to exchange but I can not force security on them including passwords.  The security worked fine on Windows mobile devices.

Is there a way to be able to manage the smart phones on exchange?  Is rthere something I need to change on the Exchange server, or do I need a software to install on exchange or other system to manage these devices. Some have Androids, IPhones, Devices with Google OS....

Thanks,

Bilal
0
Comment
Question by:bilalaha
  • 6
  • 3
  • 2
  • +2
13 Comments
 
LVL 14

Expert Comment

by:athomsfere
ID: 35158080
0
 
LVL 2

Author Comment

by:bilalaha
ID: 35158337
Managing devices worked fine with Windows mobile devices.    When users started moving to smart phones, I wan not able to force password or send a wipe to the device.
0
 
LVL 16

Expert Comment

by:Auric1983
ID: 35158360
What sort of devices are they using?  You might need to look at a 3rd party tool like SOTI http://www.soti.net/

0
 
LVL 2

Author Comment

by:bilalaha
ID: 35159376
This SOTI 3rd party software looks complicated and expensive.   My questions were:
Is there anything I need to do on Exchange Mobile services to ake it work?
Do I need to install a 3rd party software ON EXCHANGE to manage these devices?
0
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 100 total points
ID: 35159780
Have you enforced a minimum of a 4-digit PIN in the Mobile Security settings?

If you haven't, then you can't remote wipe a device.

To manage the devices, you also need the Mobile Admin tool:

http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e6851d23-d145-4dbf-a2cc-e0b4c6301453&displaylang=en
0
 
LVL 2

Author Comment

by:bilalaha
ID: 35159827
Let me re phrase the question.

I have enforced security and set wipe commands on devices and that worked fine on windows mobile devices.  We have replace windows movile phones.  Smartphone on the other hand, I can not enforce a password or send a wipe command.    
We have Motorolla, Androids phones, IPones, and other HTC phone with Google OS.  I can not seem to force passwords on them.
0
Promote certifications in your email signature

Has your company recently won an award or achieved a certification? They'll no doubt want to show it off. Email signature images used to promote certifications & awards can instantly establish credibility with a recipient and provide you with numerous benefits.

 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35159966
Did you enable the Unsupported Devices option?
0
 
LVL 2

Author Comment

by:bilalaha
ID: 35160011
yes I have enabled unsupported devices option.
0
 
LVL 16

Accepted Solution

by:
Auric1983 earned 300 total points
ID: 35160051
bilalaha

Please see the following BUG report submitted to Google RE: Android OS http://code.google.com/p/android/issues/detail?id=4475

The most recent post is from March 9th, it appears that Android does not have full support for active sync and the advanced features
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 35160499
With Exchange 2003 - you should easily be able to force a PIN on an iPhone and a Windows Mobile phone by using the Mobile Services settings.

Do you have Exchange 2003 Service Pack 2 installed on your Exchange Server?
0
 
LVL 2

Author Comment

by:bilalaha
ID: 35177554
I had to manually setup Passwords on IPhones and other devices.  If I go back and try to force thrm thru an exchange, what would happen on the user side?  would thier settings be overwritten, or will it stay in effect?
0
 
LVL 25

Assisted Solution

by:RobMobility
RobMobility earned 100 total points
ID: 35188013
Hi,

You could consider adding a 3rd party tool to manage the security side of the devices - McAfee Mobility Managenmet would be one (originally Trust Digital).

http://www.mcafee.com/uk/products/enterprise-mobility-management.aspx

Also consider Credant Enterprise.

For a completely different method of email synchronisation which works in a similar way to BlackBerry and supports device control/management across a number of platforms, look at Good for Enterprise:

www.good.com.

Regards,


RobMobility.
0
 
LVL 2

Author Closing Comment

by:bilalaha
ID: 35218566
The issue is with the androids.  The Androides was the first device that did not work, so I assumed all other devices are not going to work if they were not windows mobile and asked the users to set a password.  

I forced a longer password (6 chanracters) and that did override the password they have set (4 characters).  I am back in business now except for the androids.

Others provided helpful info, so I have them some points.
0

Featured Post

How your wiki can always stay up-to-date

Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
- Increase transparency
- Onboard new hires faster
- Access from mobile/offline

Join & Write a Comment

We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now