Solved

Outlook 2007 Journal New entry fails

Posted on 2011-03-17
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Last Modified: 2012-05-11
I moved from a XP workstation to a new windows 7 workstation and now when I try to add  a new entry to my Outlook Journal I get a error message stating:  You don't have the appropriate permissions to perform this operation.
I have a pst that is located on our fileserver and I can see and edit any old information but when I try to add a new entry I get the error.
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Question by:lcoiro
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9 Comments
 
LVL 30

Expert Comment

by:ded9
ID: 35163189
Try running outlook in safe mode. This problem might be caused due to some addin

Outook safe mode

1. Click Start
2. Click Run
3. In the runbox type:outlook.exe /safe
4. Click OK or press Enter
5. Word will open with (Safe Mode) in the title bar

If everything works fine in safe mode then problem is caused by addin. Uncheck unwanted addin from word and outlook.

Enabling and disabling outlook addin
http://www.tech-recipes.com/rx/1959/outlook_2007_disabling_enabling_add_ins/


Ded9
0
 

Author Comment

by:lcoiro
ID: 35165179
i still get the same problem.  I tried upgrading to outlook 2010 and i get the same error.
i go back to the old workstation and it works fine.  Its like the pst is in read only mode but I use the same pst on the old workstation and it works fine.
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LVL 30

Assisted Solution

by:ded9
ded9 earned 40 total points
ID: 35165252
Okay try this. Close outlook and launch taskmanager  to make sure the outlook process is not running.


Right click on the folder that contains the pst -select properties-select security-advanced-click on owner tab- click edit- put a check on replace owner with sub container object- click ok -

The step is taking ownership of the folder or file.

Try it


Ded9
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Author Comment

by:lcoiro
ID: 35173884
That made no difference.  Did you think uninstalling Outlook and reinstalling it will make a difference?

What difference is there between running outlook on XP compared to running outlook on Windows 7?
Maybe something with the firewall.  I will look into that angle.
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LVL 30

Assisted Solution

by:ded9
ded9 earned 40 total points
ID: 35174398
Can try creating a new user account. Restart the computer login under the new account and import the pst in the new account and check.


Try it


Ded9
0
 

Author Comment

by:lcoiro
ID: 35182883
I still get the same results.  I have run the same journal pst on multiple pc now and they all work. So its somethings with the local pc profile and registry.
0
 
LVL 30

Expert Comment

by:ded9
ID: 35183185
Try uninstalling your security software and then run subiancl to reset security settings

http://blogs.msdn.com/b/astebner/archive/2006/09/04/739820.aspx


Ded9
0
 

Accepted Solution

by:
lcoiro earned 0 total points
ID: 35191597
I just resolved my problem.  I created a new id on my pc and that user id worked.
I deleted my local user folder and sid reference in the registry and logged in again and got a new desktop.  Now I can use my journal pst.  There must have bin an old reference in one of the files I deleted.

Thank you for all your suggestions.
0
 

Author Closing Comment

by:lcoiro
ID: 35230089
While the expert had some good suggestions, they ended up making no difference in my problem.
The solution of deleting my profile files solved my problem.
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