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Sage Line 50 version 16 speed issues

Posted on 2011-03-17
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Last Modified: 2012-06-21
We have a number of speed issues with our sage installation. We are running version 16.0.4.113
On the server machine (windows 7 pro) we have the following issue
Producing the e-mail statement amongst others is taking a painful length of time. This is true if we choose to e-mail the statement or select File which saves as PDF.

I have tried disabling the anti-virus but that had minimal effect. (Avast Free)
As an additional, is it possible to make sage e-mail a pdf copy of a statement rather produce an html file?

For the network computers (7 pro), we have the same issue, although the process of producing statements and invoices takes a long time where as on the server machine there is no delay doing this. Also the network computers can not print a report directly, they must first Preview and then print, the server however can choose to print directly.

Thanks
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Question by:pcc_tech
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Bruce Denney earned 2000 total points
ID: 35166485
V2010 introduced a lot of extra speed issues.

One of the biggest is the additional of multiple addresses for each customer,  This make a lot of reports (including layouts for emails) even more slow.

You can make these go faster by deleting the links to the un-needed tables, I would need to see your layout to see if this is the case.  

The report can be sent as a PDF attached to an email, it is all in email settings.
see http://www.makingithappen.co.uk/guides/emailreports.htm for more details

How many customer records have you got?

Can you post the email layout?

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Expert Comment

by:Bruce Denney
ID: 35166545
You should install all the update for your version  
http://www.sage.co.uk/accountsupdates/

The current build is 16.0.17.0158

What happens on the work station to prevent them from printing directly to the printer, is the option missing, does it crash.

I think that this really should have been posed as 3 questions not 1.

1/ Slow report generation
2/ How to do an email PDF
3/ Missing Print option on workstations

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by:Bruce Denney
ID: 35166576
Are these 32 bit or 64 bit versions of windows 7?
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Expert Comment

by:Bruce Denney
ID: 35166592
Have you configured the exclusions for Avast ?

This guide also cover the report designer tweak that keeps it from having it's temporay files scanned by the AV/

http://www.makingithappen.co.uk/guides/sage_anti.htm
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Author Closing Comment

by:pcc_tech
ID: 35930607
Sorry for delay on reply, we eventually reverted the reports back to an older version which did not ask for additional addresses. This sorted the problem.

Thanks very much.
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Expert Comment

by:Bruce Denney
ID: 35932543
Note that some reports for earlier version no longer give the correct numbers!  

I found this with the Transactional TB/BalanceSheet/P&L  so be careful.

I would just move the reports I needed rather than the whole lot.
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