cannot access BES using web browser



I have Blackberry entreprise server installed on my SBSSERVER. the blackberry service is running properly and users with Blackberry handsets are receiving emails properly. the problem is that we change the IP scheme on the network and now when I try to open the blackberry administration service or web desktop (https://sbsserver.domain.local:3443/webconsole/login) manager the internet explorer returns that it canot display the page!!! I need to add another user to use the service and disable another one receiving emails.

Can you please help
LVL 7
Abbas HaidarSenior Infrastructure ManagerAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
Shabarinath RamadasanConnect With a Mentor Infrastructure ArchitectCommented:
Try restarting the BAS service.. if the issue is only with the console, you can try that.

Goodluck
Shaba
0
 
BCipolloneCommented:
Make sure that port is open open 3443
When you ping sbsserver.domain.local are you resolving the IP correctly?

Since you recently changed the IP Scheme you may want to flush the dns : ipconfig /flushdns
and the arp: arp -d *
0
 
Abbas HaidarSenior Infrastructure ManagerAuthor Commented:
I got it I guess, it's a windows firewall issue as you know in SBS when you run the ICW, you can disable the firewall and that's what one of our engineers did, I will run the ICW next week and let you know. thanks for your most appreciated replies.
0
 
Abbas HaidarSenior Infrastructure ManagerAuthor Commented:
it is partially because i had to clear DNSentries and then restart the server!
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.