Outlook GAL missing contacts after some period of time

Posted on 2011-03-17
Medium Priority
Last Modified: 2012-05-11
Hi everyone,

I have a weird one; user is missing multiple contacts from the GAL; when i rebuild the Outlook profile and resync with the server, the GAL is fine; populates all the proper email addresses; after some time, most of the disappear! Any thought?
Question by:soniczoom5
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LVL 31

Accepted Solution

MegaNuk3 earned 2000 total points
ID: 35159082
Are you on Exchange 2007 SP3? If not, then update to SP3 and we'll go from there...

Sounds like you have an out of date OAB so do:
Ensure your OAB has the E2K7 server as the OAB generating server and that the OAB has web distribution enabled then do:
Get-OfflineAddressBook | update-offlineAddressBook
Wait 15 minutes
Restart msexchangeFDS service on CAS server
Wait 5 minutes
Restart Outlook and see if it can download the OAB

Author Closing Comment

ID: 35234521
LVL 31

Expert Comment

ID: 35236808
Did you upgrade to SP3 and that fixed the issue?

Author Comment

ID: 35236889
no, i deleted the OAB and then followed your instructions
LVL 31

Expert Comment

ID: 35236897
Ok, thanks for the extra information

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