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Slides not opening. .Office 2010 ..

Posted on 2011-03-17
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Last Modified: 2012-05-11
Facing issues while opening any Powerpoint slides and also word files. It says verifying your login credentials for a long time and then says Service not available as you do not have access. This error comes only in the morning from 9 to 9:30 am. After that it works fine.
Sometimes we get this error also
"This service is temporarily unavailable. Ensure that you have connectivity to this server. This error could be caused because you are working offline, your proxy settings are preventing your connection, or you are experiencing intermittent network issues"
 
........ Experiencing this issue when trying to open powerpoint or word  from network.. Please suggest what could be the reason .. Also please suggest the solution .. Please.. Its very important and urgent.. Thanks
 
Word and powerpoint installed on win 7 system. People who are accessing this system are trainees. Trainees will have limited access. After downloading the file word/ppt to the system.. when thy try to open it .. they are facing this error. Can you please suggest me a solution for this.. Its very Important for me.. Please
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Question by:venkatspb
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rorybreen earned 1500 total points
ID: 35161024
How are you accessing the documents.

Are you using a unc path e.g \\servername\shared folders\file etc.. or are you using an IP address or a mapped network drive ?

Are you able to ping the server where the files reside.

Are you able to ping your domain controller ?

Have you enabled offline folders for the files or folders in question ?
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by:venkatspb
ID: 35162675
I am able to ping the server where the files resides. We are not using any offline files. Ant it is not a mapped network drive and it is not any unc path.
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Assisted Solution

by:rorybreen
rorybreen earned 1500 total points
ID: 35163194
Hi,

How are you accessing the files if you are not using a mapped drive or UNC path ?

Can you take a screenshot of the "My Computer" output before and during when the files are unavailable.

Does a restart of the computer resolve the problem ?
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by:venkatspb
ID: 35302939
Thanks
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