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can't create an exchange mail profile, can't resolve name

Posted on 2011-03-17
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Last Modified: 2016-10-27
I created an Acronis image of windows 7 professional and copied it to 3 computers.
Internet works fine, joining the domain server worked fine but trying to create an exchange outlook profile fails.
I have put the dns info of the exchange server in the hosts file in case it was a dns problem.
I can ping the exchange server using its name.

when I try to create the profile I get a message that " Outlook cannot log on. verify you are connected to the network and are using the proper server and mailbox name. The connection to Microsoft exchange is unavailable. Outlook must be online or connected to complete this action."

I can go to another computer that was not imaged and the connection is there and I can setup a profile for the same user.

The exchange server is running on a 2003 r2 software.
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Question by:tad91030
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Accepted Solution

by:
AustinComputerLabs earned 500 total points
ID: 35159809
Does Acronis automatically create a NEW SID? Like sysprep or SID walker.
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Author Comment

by:tad91030
ID: 35159880
I don't think it does.
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LVL 13

Assisted Solution

by:BCipollone
BCipollone earned 500 total points
ID: 35159903
You need to create the mail profile from the control panel>mail options and set everything up the way you know it is supposed to be with the correct server name in both the normal place and the proxy location if you have owa setup...   when it fails just click next and go through it. Set the profile as default.

Then open outlook and let it create the profile as usual.

For some reason it seems like it is not working but if you setup the profile then open outlook it will work.
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LVL 13

Expert Comment

by:BCipollone
ID: 35159910
Just make sure when you are logging into the domain if it prompts you to log in that you are using

Domain\Username
Password

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Author Comment

by:tad91030
ID: 35160065
Just tried to create the profile and then start outlook. Got the message that " microsoft exchange is unavailable."
Would not continue.
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Author Comment

by:tad91030
ID: 35160505
used sysprep to change the sid  and outlook profile still fails.
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Author Comment

by:tad91030
ID: 35268262
did all the updates on windows 7 and office 2007.
Fixed the bug!
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Author Closing Comment

by:tad91030
ID: 35268303
Thanks for helping!
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