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HP ML 330 G6 with SA P410/256 will not POST when we add disk 4

Posted on 2011-03-17
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Last Modified: 2012-05-11
We have a HP ML 330 G6 with SA P410/256 as an add on card.
This server also has a B110i Adapter built in.

It will start Windows 2008 and the data on the RAID 5 array is good.
But when we add the intended hot spare disk the server will cut power after about two seconds (before any action appears on screen) red LED on front bezel.
Remove disk 4 and it boots like a charm. We have tried rotatng disks, cables, ports etc.

Details : HP ML330 T6 E5504 1P/4C 2GB 250GB NHP DV part : 504055-421
Boot sector RAID 0 on B110i 2 X HP SATA 250GB 7.2K NON HOT
PLUG LFF (3G)   part :571232-B21

HP Smart Array P410/256MB 2 Int ports  part number ;462862-B21 (flashed w latest code)
Cable: HP NHP INT SAS/SATA 4 PORT CBL KIT part number 487734-B21
SATA DIsks Seagate 400.0 GB    ST3400620NS


Question: Is this HP intention (by design) ? Is Non hot plug Systems not allowed to be configured with a hot spare  ?
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Question by:Wired69
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by:Hypercat (Deb)
ID: 35160646
This sounds like a hardware problem to me. Is the server new/still under warranty? I'd be inclined to call HP on this one, as I've never heard of this happening on a properly working SmartArray controller.
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Author Comment

by:Wired69
ID: 35160722
HP first line service replaced the SA P/410 adapter with no change of behaviour.
The second line support eventually refused to help because these Seagate drives are NOT HP branded.
Tomorrow we have HP branded drives coming in and I will report back (but honestly it happens before the drives have communicated with BIOS).
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Expert Comment

by:rorybreen
ID: 35160796
Sometimes the firmware on the drivers themselves need updating..

Have you checked to see if the Seagate drives are running the latest firmware ?

Are they all running the same level of Firmware ?

Good luck.
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Author Comment

by:Wired69
ID: 35161069
I will have to check onsite tomorrow, It is 3AEG on all curently connected drives, and I think they were purchased with near consecutive serial numbers.
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Wired69 earned 0 total points
ID: 35165064
It was 3 AEG on the fourth drive as well.
When I tested  4 X HP SATA 250GB 7.2K NON HOT  PLUG LFF (3G)   part :571232-B21 on the P 410 adapter boot was permitted.
It also accepted to boot with 3x SATA DIsks Seagate 400.0 GB    ST3400620NS and one HP SATA 250GB 7.2K NON HOT  PLUG LFF (3G).
So it seems it is a prerequisite that at least one of the disks in a setp with hot spare is HP branded.

 
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by:Qlemo
ID: 35763200
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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