Boot.tidserv infection - Please Help!
Posted on 2011-03-17
Two days ago I started getting a popup warning from Norton 360 warning about a threat labeled Boot.tidserv. When I asked Norton to fix the problem it came back and said that it could not remove it. I tried to do a restore yesterday going back to 3/10 which was before I started receiving the warning. However, the warning still existed and when I selected to undo the restore, Windows ran into a problem undoing the restore and now I get to the Windows login screen and then it goes to a blue screen or it freezes or in one case I got it to load up and after a couple minutes it froze again.
I use this computer for my livelihood and while I have the files backed up, I need this computer ASAP. Please help I don't know where to start since I can't really login.
I am running Windows 7 Home Premium 64-bit on a Dell Studio 1555 laptop. I purchased from Staples and I am absolutely shocked to learn that I did not get the OS disk with it. You have to request a copy from Dell. Anyway, any help would be much appreciated.