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Page cannot be displayed for Google subpages

Posted on 2011-03-17
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Last Modified: 2012-05-11
We are having an issue whereby Google subpages for Maps, News, Books, Translate, Scholar, Blogs, Documents, Sites, and Groups return 'Page cannot be displayed' when trying to navigate to them.  They cannot be pinged either.  All other Google pages work.  Occasionally google.com will return 'Page cannot be displayed'.  This problem for the subpages is intermittent and primarily affects our laptop users, but not all of them.  For example I have my desktop sitting right next to my laptop and if I go to translate.google on the desktop it works fine.  If I try it on the laptop, it doesn't work.  The particular laptop I am trying it on never leaves my office so it isn't some sort of roaming issue with our other laptops.  We used to do our web security and content filtering through our SonicWall firewall but have since migrated those duties to OpenDNS.  The issue is the same before and after.  As much as I'd like to just write this off and find alternatives for news, translation, etc; I am finding that I am receiving increased complaints.  We do use Google translate pretty heavily and haven't really found an adequate alternative (and shouldn't have to).  I'd like to rollout Lingoes desktop client but it would result in the same issues.  When using Google Translate through the software it returns 'Lingoes failed to connect to the server.  If you are connected to the Internet, please check your connection settings in the configuration.'.  My thinking is that this is some sort of a DNS issue but I've checked everything I can possibly think of and can't figure this one out.  In any event, I'm looking for something, anything, to help resolve this issue properly.  Thanks.
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Question by:ZBI-IT
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Expert Comment

by:sjklein42
ID: 35161420
It sounds liike your router may be infected by the google redirect virus.

The virus takes over your DNS through the router.

See this discussion:

http://www.experts-exchange.com/Virus_and_Spyware/Anti-Virus/Q_26879284.html

Does the router still have its default password?

The first step in clearing it up is to reset and secure the router.

There is a great deal of discussion about this on the Web, for example:

http://tidystorm.com/423/the-redirect-virus-was-in-my-router/ 
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Author Comment

by:ZBI-IT
ID: 35161501
Thank you for the quick reply.  Our hardware appliances are heavily configured and secure, none of which have default passwords on them.  I am confident that we do not have the Google redirect virus.  We are running new Cisco 1941 ISR's, our firewall has the latest firmware, and the DSL modem we are using is new as of the fall last year.  The issues were occuring prior to these updates / upgrades and are still happening now.  It is important to note that the pages don't redirect.  It is also important to note that there are only 10 pages, all Google subpages, that this happens on.  It either returns 'Page cannot be displayed' or OpenDNS returns 'The website you tried to visit doesn't exist or is not working.'
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Accepted Solution

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ZBI-IT earned 0 total points
ID: 35190387
We traced this back to a misconfiguration in our SonicWall access rules.
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Author Closing Comment

by:ZBI-IT
ID: 35225386
Some of our SonicWall access rules are still working properly and some are not after implementing OpenDNS.  Once we figured this out and rooted through all of them, we removed one of our old custom Deny rules for YouTube for certain users and it corrected the issue.  This rule blocked a range of IP addresses.  All Google subpages I listed in my original post can be pinged and are now working.
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