Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 642
  • Last Modified:

Blackberry user can send but not receive using BES 5.0

I've got one blackberry user who I've up on our BES with SBS 2011, the blackberry can send email with no problem, however it cannot recevice any email on the Blackberry, even when I use the USB cable hooked to the BES no email, or sync with the users account ...

The user has a Blackberry Torch, not sure why its doing this, all of the other 15 Blackberrys work fine...

Thoughts ?
0
tonyg01
Asked:
tonyg01
1 Solution
 
CallingCirclesCommented:
Check to see the last access time/contact time in the BES Console for the user.  If the phone has not contacted the BES and completed activation, I would delete the user from BES, recreate them and then reactivate the phone.
0
 
tonyg01Author Commented:
Im kid of new to the 5.0 BES server, its web based . But I will see if I can find this in the BES server. The interface on the new BES server after using past versions I think is hard to navigate ...


0
 
RobMobilityCommented:
Hi,

You can check this information from Manage Users, select User and look at the User Information.

If you have also installed the Monitoring Solutiion, this will provide a multitude of useful information.

You might also need to check the Messaging Agent log files to see if there are any errors associated with this user.

Is email redirection configured for the user? You can check this on the messaging configuration for the user within the Admin console.

Ask the user to pull the battery and restart the device - this might help.

Also consult this RIM Knowledge Base article:

http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB11172

Regards.


RobMobility.
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now