?
Solved

Volume license not working

Posted on 2011-03-18
3
Medium Priority
?
451 Views
Last Modified: 2012-05-11
My company has an open license agreement with MIcrosoft.  I purchase both a license for Word 2010 and Excel 2010.   The system I need to put the software on actually requires Word 2003 and Excel 2003 (Believe it or not).  However, when I use the Volume License media kits to install the software, I am getting a message that the product key is invalid.  It was my understanding that you could use the serial # from a newer version on an older installation.  According to Microsoft downgrade rights chart, I should be able to use this 2010 license on a 2003 install.  Can anyone help or shed some light on this for me?  License error screenshot License error screenshot
0
Comment
Question by:Beachhaus
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 8

Accepted Solution

by:
sjl1986 earned 1000 total points
ID: 35165504
You have the "right" to downgrade according to Microsoft, but the algorithm for each version is totally different, so no the key will not be backwards compatible. I contacted Microsoft personally about this same issue with the downgrade rights from Windows 7 to XP. They told me to find an old OEM key for XP, or contact a friend who had one and use their key. Basically, you need to find an Office 2003 key and use it to install Office 2003 because it doesn't know how to read your new 2010 key. Normally this would be illegal, but because you have a valid 2010 key, Microsoft will ok it if you have to contact them about it.
0
 

Author Comment

by:Beachhaus
ID: 35165552
Here is the Microsoft Downgrade Rights documentation
Downgrade-Rights-1-.pdf
0
 

Author Closing Comment

by:Beachhaus
ID: 35165569
I'll do that...now to find a 2003 License.  hahaha...thanks for the help.
0

Featured Post

Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to get Spreadsheet Compare 2016 working with the 64 bit version of Office 2016
Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
This Micro Tutorial will demonstrate how to use longer labels with horizontal bar charts instead of the vertical column chart.
This Micro Tutorial well show you how to find and replace special characters in Microsoft Word. This is similar to carriage returns to convert columns of values from Microsoft Excel into comma separated lists.

800 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question