Kaseya Terminal Services Login

Posted on 2011-03-18
Medium Priority
Last Modified: 2012-05-11
Hi, i'm having an issue that's not as troublesome as it it frustrating. We use Kaseya to remote in to our client's servers. When I remote in to serverA, i have to type in domainnameA\username and password. Then when i try to remote in to a different client's server later on, the saved login is the last domainnameA\username that was used to sign in to a server and i always have to go to Switch User as it is a different domain so i have to change the domain name, it tried to log in to domainnameA everytime. this happens every time and is very frustrating, mostly because instead of just typing in username and password, i have to waste time going in to our client's documents to see what's the exact domain name to type it in the username box.

I've tried looking in Kaseya forums and settings but found nothing about this.

Please help!!!!
Question by:TechBoston
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LVL 15

Accepted Solution

markdmac earned 2000 total points
ID: 35172081
This drove me nuts too, the issue is that there is a registry key that saves login information to make life "easier" on you.  The data is saved by IP address.  When using Kaseya, all the connections use the loopback address, so the login information keeps getting overwritten with the last used credentials.  I created a little utility for myself called RDPEraser.  All it does is delete the registry key.  So I run it before using Kaseya and then I am prompted with the local login information.

I tried to attach to this post, however the online AV scanner detects the registry edit as a virus and won't let me post it.  I guess that is good to help protect people from hurting themselves.  Just frustrating when it is a false positive.  I've uploaded it to my web site if you want to give it a try.  Download and scan with your own AV for your own piece of mind.



Author Comment

ID: 35193053
Great!!!! This seems to be working so far. Now how often will i have to run this? I've opened and closed kaseya a few times after running it and it's still working fine. will try running kaseya after a reboot of my pc to see if i have to run it again then. I have no problem with running it once every morning if thats the case. Thanks markdmac!!!
LVL 15

Expert Comment

ID: 35195193
You will want to run it each time before you connect to a different server.
If the issue is solved please don't forget to accept the answer.

Author Comment

ID: 35208746
actually from what i've seen so far, it'll work for about an hour or about 5 different servers then goes back to the last login. what i did was created a basic task to execute the executable at log on and then every 30 mins from there on out. it's been working like a charm since i did that (i just hope that running that tiny executable every half hour doesn't impact my pc's performance, which i believe it shouldn't)

Thanks again!!!!

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