Solved

Kaseya Terminal Services Login

Posted on 2011-03-18
4
761 Views
Last Modified: 2012-05-11
Hi, i'm having an issue that's not as troublesome as it it frustrating. We use Kaseya to remote in to our client's servers. When I remote in to serverA, i have to type in domainnameA\username and password. Then when i try to remote in to a different client's server later on, the saved login is the last domainnameA\username that was used to sign in to a server and i always have to go to Switch User as it is a different domain so i have to change the domain name, it tried to log in to domainnameA everytime. this happens every time and is very frustrating, mostly because instead of just typing in username and password, i have to waste time going in to our client's documents to see what's the exact domain name to type it in the username box.

I've tried looking in Kaseya forums and settings but found nothing about this.

Please help!!!!
0
Comment
Question by:TechBoston
  • 2
  • 2
4 Comments
 
LVL 15

Accepted Solution

by:
markdmac earned 500 total points
ID: 35172081
This drove me nuts too, the issue is that there is a registry key that saves login information to make life "easier" on you.  The data is saved by IP address.  When using Kaseya, all the connections use the loopback address 127.0.0.1, so the login information keeps getting overwritten with the last used credentials.  I created a little utility for myself called RDPEraser.  All it does is delete the registry key.  So I run it before using Kaseya and then I am prompted with the local login information.

I tried to attach to this post, however the online AV scanner detects the registry edit as a virus and won't let me post it.  I guess that is good to help protect people from hurting themselves.  Just frustrating when it is a false positive.  I've uploaded it to my web site if you want to give it a try.  Download and scan with your own AV for your own piece of mind.

http://www.thespidersparlor.com/publicdownloads/RDPEraser%2Ezip

0
 

Author Comment

by:TechBoston
ID: 35193053
Great!!!! This seems to be working so far. Now how often will i have to run this? I've opened and closed kaseya a few times after running it and it's still working fine. will try running kaseya after a reboot of my pc to see if i have to run it again then. I have no problem with running it once every morning if thats the case. Thanks markdmac!!!
0
 
LVL 15

Expert Comment

by:markdmac
ID: 35195193
You will want to run it each time before you connect to a different server.
If the issue is solved please don't forget to accept the answer.
Regards,
Mark
0
 

Author Comment

by:TechBoston
ID: 35208746
actually from what i've seen so far, it'll work for about an hour or about 5 different servers then goes back to the last login. what i did was created a basic task to execute the executable at log on and then every 30 mins from there on out. it's been working like a charm since i did that (i just hope that running that tiny executable every half hour doesn't impact my pc's performance, which i believe it shouldn't)

Thanks again!!!!
0

Featured Post

Backup Your Microsoft Windows Server®

Backup all your Microsoft Windows Server – on-premises, in remote locations, in private and hybrid clouds. Your entire Windows Server will be backed up in one easy step with patented, block-level disk imaging. We achieve RTOs (recovery time objectives) as low as 15 seconds.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Recently, I was asked to look into SCCM 2007 by my employer, having a degree of experience of earlier versions of SMS and some previous SCCM knowledge I didn't expect the procedure to involve to much time. I read a number of guides concerning it…
I was asked if I could set up a fax machine so that incoming faxes were delivered to people's Exchange inboxes and so that they could send faxes from their desktops without needing to print the document first.  I knew it was possible but I had no id…
This tutorial will walk an individual through the steps necessary to configure their installation of BackupExec 2012 to use network shared disk space. Verify that the path to the shared storage is valid and that data can be written to that location:…
This tutorial will walk an individual through locating and launching the BEUtility application to properly change the service account username and\or password in situation where it may be necessary or where the password has been inadvertently change…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now