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Outlook 2003 Problem

Posted on 2011-03-18
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  I have a customer who is using Outlook 2003 that has a strange problem. There are three and only three people she receives e-mail from that the e-mail is in an almost unreadable cursive font.

   Believe it or not I am one of them. The second is an e-mail she gets from the file server backup software and the third someone sends from their Berry. I sent 50 people where she works the same e-mail. She was the only one who received it in this wierd cursive font. Any ideas? A rule or something? 99% of her e-mails come through fine but these three senders show up in the wierd font...
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Question by:jimbecher
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sharkbot221984 earned 2000 total points
ID: 35166815
Since you are one of the 3, have you tried sending your email in a different font?  Are you sending in HTML, Rich Text or Plain Text?  I'm thinking it could be that the font you are sending in may not be installed on her machine or is corrupted and so it's using what it thinks is the next best choice.
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by:jimbecher
ID: 35167645
  Strange stuff. I got in to her inbox and looked at several different e-mails. On most of them I could click on some verbage and it would show me (on the toolbar) the font and size of the text. When I did the same to my e-mail no font or size displayed so I assumed you were right. I then went back and looked at one of her readable e-mails and it showed up as Tachoma 10 so I sent her one explicitly in Tachoma 10. No joy. It still showed up in some kind of weird cursive.

   What I finally wound up doing is sending her one in Rich Text. Not HTML. It came through OK. So is it the way her Outlook is interpreting HTML messages? and just my HTML messages? She has receive several HTML messages and they are fine so it isn't that her Outlook has problems with all HTML e-mails she receives. Just mine and a couple others....
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by:sharkbot221984
ID: 35168769
It may be from an add-in.  Try disabling any that you know you don't need.  If you don't know what an add-in does, you may not need it.  Usually I turn them all off and see if that corrects the behavior.  If it does, you can turn them back on one at a time until it breaks again.  But if you don't know what it does then you probably don't need it in the first place and can go without.  Why run a tool you don't need right?

Tools->Other->Advanced Options->COM Add-ins

and/or

Tools->Options->Other->Advanced Options->Add-ins Manager

You'll have to restart Outlook.
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