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XenApp Server Farm Problems

Posted on 2011-03-18
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Last Modified: 2012-08-13
I have an existing Single Server in a XenApp Farm.  The farm info is stored on a SQL Server.

I built a new xenapp server and all runs great after the windows install and XenApp Install

The problem arises after adding the new  xenapp server to existing farm the network or remote connections keeps dropping and I loose all access and have to force a reboot of the new xenapp server and the existing working server experiences connection problems and has to reconnect all sessions.  

Please HELP!
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Question by:hdts
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11 Comments
 
LVL 37

Expert Comment

by:Carl Webster
ID: 35167044
So you now have TWO XenApp servers in your farm?
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LVL 37

Expert Comment

by:Carl Webster
ID: 35167052
Also, what version of XenApp and how are your users connecting?
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Author Comment

by:hdts
ID: 35167161
yes two xenapp server and xenapp version 6
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LVL 37

Expert Comment

by:Carl Webster
ID: 35167350
Did you set your license server in a Citrix policy?
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Author Comment

by:hdts
ID: 35167380
Not sure I know exactly what you are saying, but during the config I told it where the licence server was.
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LVL 37

Accepted Solution

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Carl Webster earned 2000 total points
ID: 35167461
You need to set a Citrix Policy to set the license server for the farm.

http://support.citrix.com/proddocs/topic/xenapp6-w2k8-admin/ps-ref-policies-licensing.html

Whenever I hear of disconnects and login issues on a new XenApp 6 install, so far, 100% of the time the license server has not been set in a Citrix Policy.
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Author Comment

by:hdts
ID: 35167512
Good info, i have verified that the policy is set in the farm to the correct settings.  Any other thoughts?
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LVL 37

Expert Comment

by:Carl Webster
ID: 35167530
Is the server pingable by NetBIOS and FQDN from both servers?

Is the license file actually being loaded by the license server?

Are there any errors on the license server?
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Author Comment

by:hdts
ID: 35167580
Ys the license file is being loaded as far as i can see

No errrors on licinsing server.

I was not able to ping only because icmp was disables, enabled it.
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LVL 37

Expert Comment

by:Carl Webster
ID: 35167605
From every XenApp server, you must be able to ping by NetBIOS and FQDN the license server.  Also make sure there is nothing blocking TCP ports 27000 and 7279 (IIRC).
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Author Comment

by:hdts
ID: 35169298
Turns out it was a licensing issue, when installing XenApp i kept selecting the option to specify the licensing server rather then selecting the option to use the server farm licensing.  Thank you Carl.
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